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Standard Bank Johannesburg, Gauteng, South Africa
Jan 23, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Developer, Risk & Compliance IT to join our team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours - Scope, Plan, Design and Review end to end solutions - Define and Develop application complex code - Conduct Testing across various IT platforms - Drive Continuous improvement Preferred Qualification and Experience Qualification : - BSc Comp Science, B.Com Informatics degree or advanced degree Experience : - 5-7 Years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. - Strong SQL (T-SQL, C#, C++, SSIS, D/warehouse) and .Net (Full stack Java) experience essential Knowledge/Technical Skills/Expertise IT Knowledge - IT Development - IT Applications - Automated Unit Testing - Data Integrity
Standard Bank Gauteng Province, Gauteng, South Africa
Jan 23, 2020
Full Time
Job Details Retail & Business Banking Job Purpose To provide a proactive business banking sales and service management function that will retain and grow a portfolio of small enterprise customers by identifying and implementing value adding and specialised business banking financial product solutions from a range of standard and/or customised offerings. Key Responsibilities/Accountabilities Achievement of Sales targets Achievement of Economic Profit targets Achievement of NPS (Net Promoter Score) targets Satisfactory risk and compliance audit results Positive stakeholder feedback Engaged and motivated people Number of queries and complaints logged effectively and correctly. Number of leads submitted resulting in a sales conversion. Number of cross selling opportunities identified resulting in sales conversion. Preferred Qualification and Experience Business Related Degree qualification - Listed on the FCA's qualification list Certification in Leadership and Management skills would be an advantage Minimum of 3 years in Business Banking Experience as a Business Banker/managing a portfolio in the small business environment is preferable. This experience provides an understanding of how businesses operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the Small Enterprises market and/or; Knowledge/Technical Skills/Expertise Good knowledge of general banking practices and procedures. Sound numerical skills and financial acumen to analyse and evaluate financial statements, balance sheets and ratios. A sound understanding of cash flow cycles pertaining to the industry being analysed. A basic current knowledge and understanding of different industry sectors and sector risk trends A thorough knowledge of standardised SE business banking products (features and benefits) and pricing. Good knowledge of Personal Banking product offerings. A good knowledge of financial investment options, vehicle and asset finance and electronic banking options for lead generation purposes. A basic understanding of market economics. Knowledge of competitor offerings. A sound working knowledge and understanding of Credit principles and practices i.e. credit applications, collateral, balance sheet requirements, behavioural scoring. A strong knowledge of the terms and conditions of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the SE market and the legislative restrictions and requirements governing these from a financial services perspective. A basic knowledge of the Companies Act and the Companies and Intellectual Properties Registration Act (CIPC) for correct documentation/ mandate preparation purposes. Knowledge of the Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). A sound knowledge of Managing Local Market (MLM) sales principles and practices to optimise portfolio retention and growth. A good knowledge of administration processes and procedures pertaining to Business Banking transactions. Knowledge of how to use the Group Reference Guide to access/ look up relevant information.
Standard Bank Rosebank, Gauteng, South Africa
Jan 23, 2020
Full Time
Job Details Wealth and Investment Job Purpose To fulfil and execute client demand for an assigned portfolio of high net worth accounts providing optimal service and support, while coordinating all Standard Bank products, services and resources, thereby enabling the achievement of defined revenue targets and client satisfaction, within applicable risk and governance parameters. Key Responsibilities/Accountabilities Liaise directly with relationship manager regarding any client requests, accordingly, compile and process required client account documentation (opening/closing/maintenance and investment policy statements, funds transfer requests, account balances, credit requests) and obtain relevant clearances, while ensuring accuracy and in line with compliance requirements. Maintain appropriate paper and electronic filing systems for client documentation. Organize and maintain Records Management database and storage schedule, in line with the security processes. Act as the first point of contact for incoming correspondence and interaction with clients to ensure their queries and communications are dealt with professionally and are forwarded to the relevant internal parties. Liaise with other business areas such as operations and client services to ensure the timely processing of all transactions to provide the highest levels of service to customers. Prepare client correspondence, including client actionable items. Develop an in depth understanding of the client's needs, addressing client's queries and requests (such as asset transfers, fund transfers, credit requests) timeously, following issues through to resolution. Ensure all cases of recurring problems are identified and rectified promptly. Demonstrate interest in developing a familiarity with investment products, capital allocation recommendations. Assist in the development of account plans in a consistent and timely manner in order to identify potential business opportunities and regularly update the concerned Relationship Manager about account development. Additionally, seek out relevant cross selling opportunities to maximise revenue. Participate in marketing initiatives such as campaigns, as needed. Monitor and consolidate client feedback and provide recommendations to relevant internal stakeholders and the team leader. Identify opportunities for continuous improvement and sustainability of processes and practices to enhance service excellence. Perform various other related duties as required to facilitate the productivity of the department. Foster a creative, collaborative and client-focused relationship with all internal stakeholders to deliver solutions that effective, pragmatic, and risk appropriate. Ensure compliance with applicable regulations and legislation and adherence to risk guidelines, procedural controls, standards, policies and procedures. Find alternatives and connect new paths to find optimal outcomes in risk managed matters. Preferred Qualification and Experience Diploma or an equivalent higher certificate in Finance, Business Administration or related field. Completion of FAIS regulatory exams 3 - 4 years' experience in Wealth Management: The role requires banking experience in a Wealth Management business and a good understanding of operational and administrative processes as well as risk and compliance standards. Experience of working in a similar mid-office environment or operations would be preferred. 3 - 4 years' experience in Personal and Business Banking: Experience in a client facing environment fulfilling client demand (credit/banking/operations), with a focus on maintaining high standards of service and problem resolution and an understanding of products and services available to clients Knowledge/Technical Skills/Expertise Customer Understanding - The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position. Product Knowledge - Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking customers across multiple customer segments Banking Process and Procedures - Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions Client Knowledge - Knowledge of the bank's clients, their names, requirements, history of relationship and key relationship issues Client Servicing - The ability to respond to client requirements, queries and complaints and log order entries into relevant company system Customer Reception and Channelling - Experiential understanding of the total branch/function operations in terms of product, people, channels, customer requirements, types of complaints, critical issues to be managed to ensure customer satisfaction
Standard Bank Tshwane Mid City, Gauteng, South Africa
Jan 23, 2020
Full Time
Job Details Retail & Business Banking Job Purpose To proactively promote a relationship based offering through a primary point of contact, which meets the client's expectations by providing them with personalised financial solutions in line with the Customer Value Proposition. To support the Private Banker in providing a relationship based offering to the Sub-Segment, which meets customer expectations both on a personal and business level by ensuring that personalised service levels are maintained and cross-sell opportunities are maximized, while ensuring strict compliance with laid-down risk management controls and credit procedures. Key Responsibilities/Accountabilities New Accounts (Current, Savings, Investments and Loans) Ensures that all required documentation has been provided with the account opening applications received from the Private Banker for new accounts to be opened, and that the forms have been fully completed. Requests full general reports, in need. Prepares account holder records and new mandates for signature, in need. Opens or upgrades account/s on Branch Delivery System (BDS). Ensures that accounts reflect the correct market segment, customer representative, portfolio number and importance level Separates KYC documents and Accountholder Records and prepare for onward forwarding to be imaged. Updates account notepad with comprehensive notes, and capture override of credit score declines on authority of credit module, where applicable. Arranges for transfer of customer debit orders, if required. Attends to linking and de-linking of accounts to cards. Loads Electronic Account Payment limit on card. Adds customer details to the birthday list and client list. Prepares mandate files and file in annexure file cabinet. Prepares welcome packs for Private Bankers Amendments to accounts Capture amendments to accounts as per customer instructions. Prepare fresh mandates, when necessary & file new mandates in customer annexure file. Update account notepad with comprehensive notes regarding amendments. Attend to electronic account payments limit increases. Closing of accounts Refer any requests to close a client's primary account or any investment accounts to the Private Banker, whose authority must be obtained before the instruction is carried out. Attend to the closing of secondary accounts when these are no longer operational and not required. Transactions on behalf of customers Ensure that an up-to-date original indemnity is held for the customer before accepting instructions via facsimile, e-mail or telephone. Attend to requests for inter-account transfers and electronic inter-bank payments and ensure proper account notes are made, when applicable. Issue visa letters when requested by customers. Order replacement MasterCards and AutoBank cards when requested by customers. Attend to the clearing and releasing of funds for customers. Authorise encashments at away branches. Give notice on notice deposits when requested by customers. Ensure that transfers to money market accounts are done correctly and check to confirm that the transaction has been done as instructed. Attend to & follow up on any requests from customers & log on GIJIMA Customer problem resolution Resolve all customer queries, whether walk-in, telephone, e-mail or fax, with regard to: Account information; ATM and MasterCard transactions; Audit certificates and certificates of balance; Bank charges; Copies of cheques, deposits and copy statements via Gijima; Debit orders and electronic account payments; Foreign exchange transactions; Fund managers Information relating to transactions on accounts Interest queries whether on debit or credit balances; Investment disposal instructions; Inward and outward correspondence, including returned mail; Lost remittances; Offshore Accounts / Transactions; Reversal of charges; Vehicle and Asset Finance (VAF) and Home Loans; Stop orders; Stop payments; and Unpaid cheques. Load Queries on Gijima (over 3 minute resolution) and monitor to ensure that they are resolved within laid-down turn-around times and that root causes of recurring problems are identified and addressed promptly. Home loan accounts Capture home loan applications and keep copies of documents. Advise customer continuously of status of application until approval and registration and make appropriate notes on BDS. Process AccessBond applications and ensure that the account is linked and accessible via the ATM. Apply for rate concessions and ensure rates are loaded correctly. Attend to requests to amend home loan debit orders. Credit Obtain credit bureau clearance for all new and review credit applications. Assess financial statements. Attend to requirements and capture credit applications for all credit facilities (new facilities as well as the review of facilities), including Guarantees by Bank and Property Guarantees, and the application for collateral documents, where required. Issue Banker's Acceptances on approval from credit once rates have been established with Treasury Division and update Banker's Acceptances Register. Apply for increases of MasterCard/Dinersclub Card limits. Action items for the portfolio on EDAS and ensure comprehensive notes are made when contesting a decision. Respond to all correspondence/queries raised by Credit Direct and the Credit Centre. Responsive sales and marketing Identify cross-selling opportunities and support migration initiatives. Communicate with customers in such a manner as to take advantage of the opportunity to market/cross-sell existing products and promote new business. Pass leads for sales opportunities on to the Private Banker. Advise the Private Banker whenever a bank report is requested from another financial institution, with a view to bringing business over to the agent bank resulting in a potential loss of business / client from portfolio Reports Action the following reports according to laid-down instructions: Report 0051 (Marketing Credit balance list); Report 0099 (Assessed overdraft interest exceptions); Report 0100 (Group accounts assessed overdraft interest exceptions); Report 1007 (Current account interest exceptions); Report 2051 (Important Transaction Journal); Report 2082 (Current account pricing audit); Report 2084 (Current account pricing daily action); Report 2099 (Account business audit report); Report 7850 (Current accounts - Daily listing of accounts) Report 8665 (Cash deposit fee - Specials) and Report 10455 (Report of profile balance information) Preferred Qualification and Experience Matric. Good knowledge of the sub-segment Value Proposition and strategy. Good knowledge of priority banking products and investment options, including the documentation requirements underpinning them. Good knowledge of existing customer portfolios. Knowledge of branch and OSC processes. Knowledge of credit behavioural and application scoring principles and systems. Knowledge of risk management principles and practices. Basic knowledge of competitor products/services relevant to the priority market. Knowledge of the Code of Banking Practice. Computer literate (MS Office). Attendance of applicable SBSA training courses, e.g product knowledge, sales skills. Knowledge of the Financial Advisory and Intermediary Services Act. Qualifications and experience as determined by the “Fit and Proper Requirements” of the Financial Advisory and Intermediary Services Act meeting the NQF6 level. RE5 Exam completed AFM would be an advantage. Knowledge/Technical Skills/Expertise At least 3 years Personal & Business Banking experience in the Service and Support areas People management experience.
Standard Bank Simmonds, Gauteng, South Africa
Jan 23, 2020
Full Time
Job Details Group Shared Services: driving operational excellence, transparency and continuous improvement across our business, by leveraging scale, capabilities and innovation. Job Purpose Operate in a team of Business Requirements Analysts within the Business Performance Solutions area. Gather a thorough understanding of business processes and the underlying systems and data structures. This knowledge will allow the incumbent to support the management of the business by carrying out data analysis, trending, forecasting and reporting, and in doing so provide meaningful management information to be used in the day to day decision making process. Continuously improve the quality, accuracy, integrity and value of the data by giving input into the optimising of data structures and possible integration of data from a variety of diverse systems that exist within the business. Ensure all information is produced in an accurate, timely and professional manner. Assist the business in achieving operational targets by providing relevant data, information, metrics and measurements for process and people. Key Responsibilities/Accountabilities • To understand the business process, the systems that support the process, and the underlying data structures. To understand the links between the various diverse systems, and to translate these links into technical queries to facilitate an end-to-end view of data across all systems. Be able to translate a business request for data, information, metric, measurement or analysis into a technical data requirement, and to draw meaningful conclusion from the result. Have the necessary communication skills required to interact with customers at a line management level. To assist the process owners in optimising processes by analysing information to identify areas for improvement, proposing alternative solutions to address the problems, and delivering information to measure the outcome. Work closely with Process and Project managers to provide the information and analysis necessary to support and justify projects. Assist Process and Project managers by providing the necessary information and analysis required to measure the success of projects. Ensure optimum use of available technology to maximise team performance and productivity. Ensure that all reporting material is precise and produced in a timely and effective manner, ensuring that the format is appropriate to the customer. Work closely with the central EIW team to ensure that data is clean, accurate and up to date. Produce reports on a daily, weekly and monthly basis as required by the business. Automate the reporting function as far as possible to reduce time spent working on repetitive tasks. Give insight at a technical level to support any system changes or implementations. Assess the effect these changes or implementations might have on the existing data environment. Attend training courses to ensure that knowledge of best practice and available technologies is current. Maintain information systems to allow management decisions to be taken as a result of the analysis of statistical data. To undertake any other duties that may be required to meet the demands of the service that is related to the post's scope of responsibility. Preferred Qualification and Experience • Sound practical experience in Microsoft SQL Query imperative. A good understanding of database structure and design. Practical experience in Business analyst principles and methodology. Bachelors Degree or equivalent qualification with 4 years experience in the systems / data / database / MIS / IT arena. Exposure to data query tools such as Impromptu, Business Objects, SAS, Powerplay or Crystal Reports an advantage. Demonstrate the ability to translate a business requirement for information into Management Information which provides the business with true insight into the efficiency / effectiveness of the process. Business / Financial / Banking background or exposure would be beneficial. Knowledge/Technical Skills/Expertise • Business Knowledge Risk Management Project Management People Management Financial Management • Change Management
Standard Bank Mthatha, Eastern Cape, South Africa
Jan 23, 2020
Full Time
Job Details Retail & Business Banking Job Purpose To take demand (in branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters. To drive customer service excellence in order to add value and contribute to the overall profitability of the branch. To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand. Key Responsibilities/Accountabilities Determine personal customer demand: Engages with customers in order to understand what matters to the customer and deliver against those demands. Validates the customer's regulatory status (e.g., KYC, POPI, etc.). Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons. Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand. Drives one-and-done as far as possible - updates relevant systems with history notes as applicable. Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand. Deals with customer enquiries, ranging from product questions to customer account activities. Deliver on personal customer demand - general customer banking demands: Links / de-links accounts to Cards according to laid down procedures. Orders replacement credit / debit cards from Card Division upon customer request. Attends to limit increases or decreases of Master Card limits, as per customer demand. Processes fixed savings account transactions. Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (FuneralPlan / Standing Order and Stop Payment). Amends EAP beneficiaries. Processes value and non-value transactions. Processes transactional limits on ATM / credit cards. Ensures that all new service requests (queries and complaints) are logged correctly. Ensures that service requests in personal work list are actioned within agreed timelines. Educates customers on self-service / IVR functionality (e.g., PIN over IVR). Issues cheque books, cards and Personal Identification Number (PIN) codes. Attends to requests and provides Collect statements to customers. Issues deposit books to customers. Issues unpaid cheques for collection when customers call to collect. Deliver on customer demand - account opening (personal customers only): Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures, and ensures business processes are followed to ensure the customer receives this in writing. Manages the risks associated with new accounts, mandates and specimen signatures (physical branch only) by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.). Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.). Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice. Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities. Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation. Understands a customer's conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards. Drive demand generation opportunities: In conversing with customers, identify demand generation opportunities: Completes lead generation tracking forms as and when required (e.g., Wealth). Ensures that all leads are logged correctly in the presence of the customer and identifies demand generation opportunities. Participates in specific campaigns and marketing activities as required. Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels. Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations. Uploads documentation on ECM and instructs customers to submit original documentation at domicile branch. Accurately captures, updates or amends customer information and history notes. Determines any additional customer demand that could be met whilst interacting with customer. Information collation, analysis and reporting: Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Enablement and Product areas. Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department. Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand. Facilitates group meetings when required to contribute to collective learning and growth for individuals and teams. Updates capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system. Work in self-managed teams: Adheres to the purpose and team principles (i.e. holding each other accountable). Adheres to and adopts new methods within the work. Successful delivery of outputs would be measured as follows: Delivers against what matters to the customer (within laid-down policies and procedures). Value vs failure demand (improvement in ratio of value demand versus failure demand). Improvement of capability of response. Customer demand perfectly delivered without any comebacks' (e.g., one-and-done; reduced abandonment rates). Customer satisfaction rating. Minimised customer hand offs. Highlighting, acting and adhering to areas of improvement. Work force schedule adherence. Adherence to FAIS supervision contract requirements (e.g., prepares relevant evidence, etc.) as gauged by the Supervisor. Increased growth in profitability. Achievement of specified technical competencies required for level 1. Preferred Qualification and Experience Qualification FAIS Regulatory Exam (RE5) level 1 Rendering financial services under supervision for intermediary services until relevant FAIS qualification is obtained. Categories: Long Term Insurance Category A (Funeral Plan) Short Term Insurance Personal Lines (Embedded - Personal Accident) Long Term Category B1 (Embedded - Credit Life, Funeral Plan Higher Benefit) Short Term Commercial Lines (Biz - SE) Long Term Deposit: Investment options with access to funds after 12 months Short Term Deposit: This is any transactional, savings and or investment product with access to funds before 12 months Experience 1-2 years Personal and Business Banking : Relevant FAIS qualification but no FAIS experience and would need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products Knowledge/Technical Skills/Expertise As detailed above
Clicks Group Cape Town, South Africa
Jan 23, 2020
Permanent
Overview To efficiently execute and coordinate all office administration duties, communication and correspondence with stakeholders as well as any other relevant responsibilities to optimize workflow procedures in the office. Purpose and Objectives Effectively plan and organise schedules and diaries as well as management of daily/weekly/monthly agenda Execute all arrangements in a manner enabling the efficient functioning of the office including support co-ordination and organization of events Provide general office administration on time and efficiently including the upkeep and maintenance of stationary and office support Provide lines of communication / correspondence with all stakeholders that is effective and professional Ensure the safekeeping and confidentiality of all documents as well as development and maintenance of filing system Provide excellent customer service at all times through arrangements of meetings, email correspondence and telephonic calls Provide support to line manager as and when required To be able to co-ordinate and arrange travel Requirements Qualifications and Experience: • Previous experience as secretary or administrative assistant Experience in Office Administration and optimizing techniques Diploma in Administration or relevant qualification e.g. Office Management/Administration Skills, Abilities and Job Related Knowledge: • Proficiency in MS Office Strong administrative and interpersonal skills Strong attention to detail Ability to multi-task, time management and prioritise workload Ability to work on own initiative Excellent written and verbal communication skills Passionate, energetic Essential Competencies: • Planning and Organising Delivering Results and Meeting Customer Expectations Deciding and Initiating Action Following Instructions and Procedures Coping with pressures and setbacks • Achieving Personal Work Goals and Objectives
Marriott International Owerri, Nigeria
Jan 23, 2020
Full Time
Connect your passions with a rewarding opportunity Others may call you a foodie, but you know you're much more than that. You want to learn all the tricks of the trade and be the master of the kitchen. When you join us, you'll find that there are no limits on your creativity or your potential. We inspire you to grow and challenge yourself because when you are pursuing excellence, you're helping us to provide exceptional travel experiences. Rewards for work, benefits for your lifestyle You'll be supported in and out of the workplace through: Discounts on hotel rooms, gift shop items, food and beverage Learning and development opportunities Recognition programs Wellbeing programs Encouraging management Team-spirited colleagues The impact you'll make You hold yourself to a higher culinary standard and it is your attention to each preparation that keeps guests with us to dine. Working with a dedicated team of experts, you will learn something different every day as you work with new seasonal menus and unique presentations. You hard work pays off when a dish that you've thoughtfully helped to prepare has guests raving and anxious to return. What you'll be doing Prepare fresh ingredients for cooking according to recipes/menu Cook food and prepare top-quality menu items in a timely manner Test foods to ensure proper preparation and temperature Operate kitchen equipment safely and responsibly Ensure the proper sanitation and cleanliness of surfaces and storage containers What we're looking for Great teamwork skills and attention to detail Positive outlook and outgoing personality Previous kitchen experience is a big plus This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification. Explore our very big world When you bring your natural talents and passion for food, we welcome you into our family. No matter your specialty or culinary background, we offer great rewards and opportunities to improve your skills. You will work closely with a team of inspired professionals who encourage and invite your contributions. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Protea Hotels
Marriott International Johannesburg, South Africa
Jan 23, 2020
Full Time
Job Summary Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Marriott Hotels Resorts /JW Marriott
Marriott International Constantine City, Algeria
Jan 23, 2020
Full Time
JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. • Assists Executive Chef with all kitchen operations and preparation. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. • Assists in determining how food should be presented and creates decorative food displays. • Maintains purchasing, receiving and food storage standards. • Ensures compliance with food handling and sanitation standards. • Performs all duties of kitchen managers and employees as necessary. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with all applicable laws and regulations. • Follows proper handling and right temperature of all food products. • Operates and maintains all department equipment and reports malfunctions. • Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Maintains the productivity level of employees. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures property policies are administered fairly and consistently. • Communicates performance expectations in accordance with job descriptions for each position. • Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. Maintaining Culinary Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. • Trains employees in safety procedures. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Participates in the employee performance appraisal process, providing feedback as needed. • Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Brand: Marriott Hotels Resorts /JW Marriott
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