Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities The Technical Support Services Business Leader helps to lead the growth and management of all facets of the TSS business. This requires demonstrating thought, sales and delivery leadership. Experience in managing a P&L is essential. Manage team of Sales Manager and Delivery Manager responsible for developing relationships of trust with their clients for the sale and delivery of maintenance and support solutions and services to meet/exceed key business measurements Role model, inspire teams, drive culture of sales eminence and deliver client value Proactively drive TSS business growth and management of strategic objectives, provide leadership, project team management and manage client relationships during consulting engagements Responsibility to attain MVS signings, TSS revenue, profit, expense and pti targets, develop and maintain trusted advisor relationships with clients and contribute to organizational targets Deliver value with every client experience by sustaining high level of customer satisfaction through all phases of engagement, develop high quality solutions that differentiate IBM and demonstrate innovation to the client while mitigating risk Client facing, candidate expected to establish and maintain relationships both within IBM and external clients. Evaluate client needs and communicate with executives. Demonstrate excellent written and verbal communication skills, ability to work independently with minimal supervision, confidence in addressing complex issues, readiness to employ critical thinking and exhibit professional business conduct at all times Candidate expected to be comfortable presenting to all levels and to have the gravitas to engage senior executives and decision makers. Accountable for financial success of engagements directly managed and responsible for the success of other mentored engagements. Defines scope, risk and profitability of engagements as expected by their area of practice. Responsible for closing both new and follow-on business with existing clients. Influences client satisfaction with IBM through knowledge in area of practice, ability to articulate solution value and service delivery Reports to GTS Southern Africa Director in country and and takes functional direction from MEA TSS Leader. Candidate must have knowledge and experience in providing broad points of view” across the practice area. Capable of interpreting and presenting high level business focused solutions within the Technology Support Services domain. Required Technical and Professional Expertise Bachelor's Degree Minimum 10 years experience delivering client facing IT related services Minimum 10 years experience in performing engagement management on complex IT projects. P&L management experience Experience in managing a team of Sales and Delivery Superior client communications; written/oral/presentations Readiness to travel 50% annually Preferred Technical and Professional Expertise Minimum 10 years experience delivering client facing IT related services Minimum 10 years experience in performing engagement management on complex IT projects. P&L management experience About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
May 23, 2020
Full Time
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities The Technical Support Services Business Leader helps to lead the growth and management of all facets of the TSS business. This requires demonstrating thought, sales and delivery leadership. Experience in managing a P&L is essential. Manage team of Sales Manager and Delivery Manager responsible for developing relationships of trust with their clients for the sale and delivery of maintenance and support solutions and services to meet/exceed key business measurements Role model, inspire teams, drive culture of sales eminence and deliver client value Proactively drive TSS business growth and management of strategic objectives, provide leadership, project team management and manage client relationships during consulting engagements Responsibility to attain MVS signings, TSS revenue, profit, expense and pti targets, develop and maintain trusted advisor relationships with clients and contribute to organizational targets Deliver value with every client experience by sustaining high level of customer satisfaction through all phases of engagement, develop high quality solutions that differentiate IBM and demonstrate innovation to the client while mitigating risk Client facing, candidate expected to establish and maintain relationships both within IBM and external clients. Evaluate client needs and communicate with executives. Demonstrate excellent written and verbal communication skills, ability to work independently with minimal supervision, confidence in addressing complex issues, readiness to employ critical thinking and exhibit professional business conduct at all times Candidate expected to be comfortable presenting to all levels and to have the gravitas to engage senior executives and decision makers. Accountable for financial success of engagements directly managed and responsible for the success of other mentored engagements. Defines scope, risk and profitability of engagements as expected by their area of practice. Responsible for closing both new and follow-on business with existing clients. Influences client satisfaction with IBM through knowledge in area of practice, ability to articulate solution value and service delivery Reports to GTS Southern Africa Director in country and and takes functional direction from MEA TSS Leader. Candidate must have knowledge and experience in providing broad points of view” across the practice area. Capable of interpreting and presenting high level business focused solutions within the Technology Support Services domain. Required Technical and Professional Expertise Bachelor's Degree Minimum 10 years experience delivering client facing IT related services Minimum 10 years experience in performing engagement management on complex IT projects. P&L management experience Experience in managing a team of Sales and Delivery Superior client communications; written/oral/presentations Readiness to travel 50% annually Preferred Technical and Professional Expertise Minimum 10 years experience delivering client facing IT related services Minimum 10 years experience in performing engagement management on complex IT projects. P&L management experience About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for Senior Quality Engineer in Risk IT with the ability to execute on our IT Journey. Job Purpose An Agile QA Engineer is responsible to participate in Feature Teams to assist in delivering quality products to the Product Owners You will participate and give feedback on any activities where QA practices and risks are to be considered from the writing of the user stories, pre-development testing notes, execute QA testing activities in accordance to processes and performance guidelines to identify defects/performance concerns in projects Key Responsibilities/Accountabilities QA Planning and Preparation: Planning, prioritization of all the test-related tasks (use NWoW Model - SAFe. TDD & BDD methodology tools such as Agile/ Scrum methodology) Writing the test strategies per Features Reviewing the test plans Taking the responsibility of certain designs if people have not the required competencies Code reviewing, being part of the discussion for CI, CD Spreading expertise and good usage of tools such as bug-tracking database or versioning systems Provide assurance on changes that are being deployed to Production, by signing off all the relevant Test (Product) changes into Production. Write test plans from the requirements, specifications and test strategies Use versioning systems to code test scripts Create and perform test campaign whenever it is necessary to fit in the overall planning Use bug tracking database to report bugs Analyses test results Reports results to the QA manager Raise an alert when an important issue is likely to put in jeopardy the whole project QA Execution and Tracking: Prepare Data requirements and ensure data availability for Test case execution. The focus on three types of data: test specific, test reference data to support scenario, application reference data which is needed for the application to start. Collaborate in Demo/Pilot to ensure that all the test scenarios have been catered and plan for exploratory testing which can be conducted over and above the automated unit and functional tests. Ensure that Integration testing is conducted to ensure that the product works end-to-end. Use of additional testing such as exploratory testing should be conducted to facilitate this. Ensure that the necessary test stubs and drivers are created with the assistance from the Developers to facilitate test execution where applicable. All tests executed will contain associated evidence of testing. All test evidence will be attached in appropriate tool such as JIRA as and when required. All defects associated with the test cases are raised timeously within the test environment, and should be investigated to the point where the impacted downstream system has been established and assigned to correct development resource. Defect SLA's per priority must be set up and agreed. JIRA / Management Tool should be utilized to keep a track of the tasks assigned to the QA and dashboards should be created to track the desired metrics for quality with the help of Iteration Manager. Cross Browser Comparability Responsive Testing Web Analytics Understanding Execution / Velocity targets / Lead time targets as determined by the Iteration Manager are achieved for each iteration/sprint. Any risks should be notified to the Iteration Manager and documented in Confluence for team's reference. Ensure scripts are executed. Ensure end to end automated regression testing. Reporting Execution and reporting targets are met. Attend other meetings (Inception, Iteration Planning Meeting, Grooming, retrofit session, Defect meetings, and Daily SCRUMS (Stand-ups). Preferred Qualification and Experience Qualifications : National Diploma in IT/Computer Systems BSc/MSc Degree in Computer Science, Engineering or a related subject Minimum Matric Experience : 3 - 5 years proven working experience in Software Development Life-Cycle 5 - 7 years proven working experience in Software Quality Assurance 5 - 7 years strong knowledge of software QA methodologies ,tools and processes 5 - 7 years Banking industry experience, preferably in Retail/Business/Personal Banking 5 - 7 years Hands-On experience with both white box and black box testing 5 - 7 years Hands-On experience with automated testing tools such as QTP/Selenium 5 - 7 years Hands-On experience with scripting language such as Java/Shell/ruby 5 - 7 years Experience working in an Agile/Scrum development process • Understanding and Experience with automated acceptance testing, integration and performance Knowledge/Technical Skills/Expertise Automation-understanding of the CI server, Source Repository and the Agile Terminologies Ability to write automated tests using the relevant tools and execute them Understanding of an OOPs oriented language(C++,C#,Java) Understanding and experience of any 1 scripting language Knowledge and understanding of various IT systems and related configurations as applied within a specified business enviroment Good understanding of software development methodologies like waterfall. agile and other related development technologies Relevant and sufficient working experience with Test Automation tools is essential Good understanding and application of scripting Understanding and Experience of core testing practices and techniques Exposure to Open Source tooling and tool set evaluation
May 22, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for Senior Quality Engineer in Risk IT with the ability to execute on our IT Journey. Job Purpose An Agile QA Engineer is responsible to participate in Feature Teams to assist in delivering quality products to the Product Owners You will participate and give feedback on any activities where QA practices and risks are to be considered from the writing of the user stories, pre-development testing notes, execute QA testing activities in accordance to processes and performance guidelines to identify defects/performance concerns in projects Key Responsibilities/Accountabilities QA Planning and Preparation: Planning, prioritization of all the test-related tasks (use NWoW Model - SAFe. TDD & BDD methodology tools such as Agile/ Scrum methodology) Writing the test strategies per Features Reviewing the test plans Taking the responsibility of certain designs if people have not the required competencies Code reviewing, being part of the discussion for CI, CD Spreading expertise and good usage of tools such as bug-tracking database or versioning systems Provide assurance on changes that are being deployed to Production, by signing off all the relevant Test (Product) changes into Production. Write test plans from the requirements, specifications and test strategies Use versioning systems to code test scripts Create and perform test campaign whenever it is necessary to fit in the overall planning Use bug tracking database to report bugs Analyses test results Reports results to the QA manager Raise an alert when an important issue is likely to put in jeopardy the whole project QA Execution and Tracking: Prepare Data requirements and ensure data availability for Test case execution. The focus on three types of data: test specific, test reference data to support scenario, application reference data which is needed for the application to start. Collaborate in Demo/Pilot to ensure that all the test scenarios have been catered and plan for exploratory testing which can be conducted over and above the automated unit and functional tests. Ensure that Integration testing is conducted to ensure that the product works end-to-end. Use of additional testing such as exploratory testing should be conducted to facilitate this. Ensure that the necessary test stubs and drivers are created with the assistance from the Developers to facilitate test execution where applicable. All tests executed will contain associated evidence of testing. All test evidence will be attached in appropriate tool such as JIRA as and when required. All defects associated with the test cases are raised timeously within the test environment, and should be investigated to the point where the impacted downstream system has been established and assigned to correct development resource. Defect SLA's per priority must be set up and agreed. JIRA / Management Tool should be utilized to keep a track of the tasks assigned to the QA and dashboards should be created to track the desired metrics for quality with the help of Iteration Manager. Cross Browser Comparability Responsive Testing Web Analytics Understanding Execution / Velocity targets / Lead time targets as determined by the Iteration Manager are achieved for each iteration/sprint. Any risks should be notified to the Iteration Manager and documented in Confluence for team's reference. Ensure scripts are executed. Ensure end to end automated regression testing. Reporting Execution and reporting targets are met. Attend other meetings (Inception, Iteration Planning Meeting, Grooming, retrofit session, Defect meetings, and Daily SCRUMS (Stand-ups). Preferred Qualification and Experience Qualifications : National Diploma in IT/Computer Systems BSc/MSc Degree in Computer Science, Engineering or a related subject Minimum Matric Experience : 3 - 5 years proven working experience in Software Development Life-Cycle 5 - 7 years proven working experience in Software Quality Assurance 5 - 7 years strong knowledge of software QA methodologies ,tools and processes 5 - 7 years Banking industry experience, preferably in Retail/Business/Personal Banking 5 - 7 years Hands-On experience with both white box and black box testing 5 - 7 years Hands-On experience with automated testing tools such as QTP/Selenium 5 - 7 years Hands-On experience with scripting language such as Java/Shell/ruby 5 - 7 years Experience working in an Agile/Scrum development process • Understanding and Experience with automated acceptance testing, integration and performance Knowledge/Technical Skills/Expertise Automation-understanding of the CI server, Source Repository and the Agile Terminologies Ability to write automated tests using the relevant tools and execute them Understanding of an OOPs oriented language(C++,C#,Java) Understanding and experience of any 1 scripting language Knowledge and understanding of various IT systems and related configurations as applied within a specified business enviroment Good understanding of software development methodologies like waterfall. agile and other related development technologies Relevant and sufficient working experience with Test Automation tools is essential Good understanding and application of scripting Understanding and Experience of core testing practices and techniques Exposure to Open Source tooling and tool set evaluation
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Software Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours - Scope, Plan, Design and Review end to end solutions - Define and Develop application complex code - Conduct Testing across various IT platforms - Drive Continuous improvement Preferred Qualification and Experience Qualification : - BSc Comp Science, B.Com Informatics degree or advanced degree Experience : - 5-7 Years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. - Strong MS SQL, SSIS & .Net experience essential Knowledge/Technical Skills/Expertise IT Knowledge - IT Development - IT Applications - Automated Unit Testing - Data Integrity
May 22, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Software Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Job Purpose To manage and oversee the Bank's operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank's standards, policies and procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the needs of stakeholders by interpreting business requirements, defining technical tasks, engineers' quality software, performing end to end testing, as well as supporting and troubleshooting technical questions, software and database issues. Key Responsibilities/Accountabilities Adhere to Agile methodologies and follows Agile principles through work outputs and behaviours - Scope, Plan, Design and Review end to end solutions - Define and Develop application complex code - Conduct Testing across various IT platforms - Drive Continuous improvement Preferred Qualification and Experience Qualification : - BSc Comp Science, B.Com Informatics degree or advanced degree Experience : - 5-7 Years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. - Strong MS SQL, SSIS & .Net experience essential Knowledge/Technical Skills/Expertise IT Knowledge - IT Development - IT Applications - Automated Unit Testing - Data Integrity
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Data Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose Provide infrastructure, tools and frameworks used to deliver end-to-end solutions to business problems. Build scalable infrastructure for supporting the delivery of clear business insights from raw data sources; with a focus on collecting, managing, analysing, visualising data and developing analytical solutions. Responsible for expanding and optimising Standard Bank's data and data pipeline architecture, whilst optimising data flow and collection to ultimately support data initiatives. Key Responsibilities/Accountabilities Create and maintain optimal data pipeline architecture and creating databases optimized for performance, implementing schema changes, and maintaining data architecture standards across the required Standard Bank databases. Work alongside data scientists to help make use of the data they collect. - Assemble large, complex data sets that meet functional / non-functional business requirements and align data architecture with business requirements. Processes, cleanses, and verifies the integrity of data used for analysis. - Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics. Create data tools for analytics and data scientist team members that assist them in building and optimising Standard Bank into an innovative industry leader. - Utilise data to discover tasks that can be automated and identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. - Designing and developing scalable ETL packages from the business source systems and the development of ETL routines in order to populate databases from sources and to create aggregates. Oversee large-scale data Hadoop platforms and to support the fast-growing data within the business. -Responsible for enabling and running data migrations across different databases and different servers and defines and implements data stores based on system requirements and consumer requirements. - Responsible for performing thorough testing and validation in order to support the accuracy of data transformations and data verification used in machine learning models. - Perform ad-hoc analyses of data stored in Standard Banks databases and writes SQL scripts, stored procedures, functions, and views. Proactively analyses and evaluates the Standard Banks databases in order to identify and recommend improvements and optimisation. Deploy sophisticated analytics programs, machine learning and statistical methods. - Analyse complex data elements and systems, data flow, dependencies, and relationships in order to contribute to conceptual physical and logical data models. - Liaise and collaborate with the entire EDO team, providing support to the entire department for its data centric needs. Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes. Presents findings and observations to team for development of recommendations. - Acts as a subject matter expert from a data perspective and provides input into all decisions relating to data engineering and the use thereof. Educate the organisation on data engineering perspectives on new approaches, such as testing hypotheses and statistical validation of results. Ensure ongoing knowledge of industry standards as well as best practice and identify gaps between these definitions/data elements and company data elements/definitions. Preferred Qualification and Experience Qualifications : - Degree in Information Technology Experience : - 5-7 years Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL and NoSQL databases, including Postgres and Cassandra. Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc. Experience with AWS cloud services: EC2, EMR, RDS, Redshift. Experience with stream-processing systems: Storm, Spark-Streaming, etc. Experience with objectoriented/ object function scripting languages: Python, Java, C++, Scala, etc. - 5-7 years Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience building and optimizing big data' data pipelines, architectures and data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. - 5-7 years Strong analytic skills related to working with unstructured datasets. Build processes supporting data transformation, data structures, metadata, dependency and workload management. A successful history of manipulating, processing and extracting value from large disconnected datasets. Working knowledge of message queuing, stream processing, and highly scalable big data' data stores. Knowledge/Technical Skills/Expertise Architectural methodologies used in the design and development of IT systems. - The ability to ensure the accuracy and consistency of data for the duration that the data is stored as well as preventing unintentional alterations or loss of data. - Knowledge and understanding of IT applications and architecture. - Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others. - The ability to apply metadata to information to make it easy for other people to find. - Refers to the knowledge and experience required to manage the installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.
May 22, 2020
Full Time
Job Details Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced Data Engineer to join our Risk IT team at our Johannesburg offices. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for more than 150 years, and now spans 17 countries across the African continent. Job Purpose Provide infrastructure, tools and frameworks used to deliver end-to-end solutions to business problems. Build scalable infrastructure for supporting the delivery of clear business insights from raw data sources; with a focus on collecting, managing, analysing, visualising data and developing analytical solutions. Responsible for expanding and optimising Standard Bank's data and data pipeline architecture, whilst optimising data flow and collection to ultimately support data initiatives. Key Responsibilities/Accountabilities Create and maintain optimal data pipeline architecture and creating databases optimized for performance, implementing schema changes, and maintaining data architecture standards across the required Standard Bank databases. Work alongside data scientists to help make use of the data they collect. - Assemble large, complex data sets that meet functional / non-functional business requirements and align data architecture with business requirements. Processes, cleanses, and verifies the integrity of data used for analysis. - Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics. Create data tools for analytics and data scientist team members that assist them in building and optimising Standard Bank into an innovative industry leader. - Utilise data to discover tasks that can be automated and identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. - Designing and developing scalable ETL packages from the business source systems and the development of ETL routines in order to populate databases from sources and to create aggregates. Oversee large-scale data Hadoop platforms and to support the fast-growing data within the business. -Responsible for enabling and running data migrations across different databases and different servers and defines and implements data stores based on system requirements and consumer requirements. - Responsible for performing thorough testing and validation in order to support the accuracy of data transformations and data verification used in machine learning models. - Perform ad-hoc analyses of data stored in Standard Banks databases and writes SQL scripts, stored procedures, functions, and views. Proactively analyses and evaluates the Standard Banks databases in order to identify and recommend improvements and optimisation. Deploy sophisticated analytics programs, machine learning and statistical methods. - Analyse complex data elements and systems, data flow, dependencies, and relationships in order to contribute to conceptual physical and logical data models. - Liaise and collaborate with the entire EDO team, providing support to the entire department for its data centric needs. Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes. Presents findings and observations to team for development of recommendations. - Acts as a subject matter expert from a data perspective and provides input into all decisions relating to data engineering and the use thereof. Educate the organisation on data engineering perspectives on new approaches, such as testing hypotheses and statistical validation of results. Ensure ongoing knowledge of industry standards as well as best practice and identify gaps between these definitions/data elements and company data elements/definitions. Preferred Qualification and Experience Qualifications : - Degree in Information Technology Experience : - 5-7 years Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL and NoSQL databases, including Postgres and Cassandra. Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc. Experience with AWS cloud services: EC2, EMR, RDS, Redshift. Experience with stream-processing systems: Storm, Spark-Streaming, etc. Experience with objectoriented/ object function scripting languages: Python, Java, C++, Scala, etc. - 5-7 years Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience building and optimizing big data' data pipelines, architectures and data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. - 5-7 years Strong analytic skills related to working with unstructured datasets. Build processes supporting data transformation, data structures, metadata, dependency and workload management. A successful history of manipulating, processing and extracting value from large disconnected datasets. Working knowledge of message queuing, stream processing, and highly scalable big data' data stores. Knowledge/Technical Skills/Expertise Architectural methodologies used in the design and development of IT systems. - The ability to ensure the accuracy and consistency of data for the duration that the data is stored as well as preventing unintentional alterations or loss of data. - Knowledge and understanding of IT applications and architecture. - Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others. - The ability to apply metadata to information to make it easy for other people to find. - Refers to the knowledge and experience required to manage the installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
May 22, 2020
Full Time
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
May 22, 2020
Full Time
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent speak and write in Dutch/German Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
May 22, 2020
Full Time
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent speak and write in Dutch/German Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
May 22, 2020
Full Time
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
May 22, 2020
Full Time
Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk! Your Role and Responsibilities You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction. Responsibilities: The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure IBM business continuity is required. First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves. The Technical Support Representative has to ensure their full commitment to customer SLA's and KPI's. The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA's on problem updates and ACD targets. The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer's query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required. Record accurate details of all actions taken when performing call/queue management The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff. TheTechnical Support Representative plays an active and important part in improving quality. The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc). Undertake internal and external training as required. The Technical Support Representative continuously strives to improve technical ability. The Technical Support Representative MUST ensure that Aux Work Codes are used accurately. The Technical Support Representative must adhere to the monthly schedules as provided by the team leader. The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time. The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem. The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change Management team members as required Required Technical and Professional Expertise Fluent in Dutch/German Language Preferred Technical and Professional Expertise Experience as a Service Desk Agent About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever. About IBM IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBM Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To assume the oversight of all operational and compliance aspects of the Foreclosure area within the portfolio. To ensure that staff are competent and adequately trained and mentored and that the correct culture and leadership qualities are maintained. This includes the running of functional workshops internally. To optimally, effectively and efficiently manage the Foreclosure portfolio, applying the processes whilst at the same time maintaining the integrity and reputation of the Bank. To ensure that all risks in the process are properly considered and reported upon. To ensure adherence to all policies and procedures relating to compliance, regulatory, operational, procedural, reputational and legal risks. To review, investigate report and escalate high risk defences and allegations. To take timeous action (within mandate) to protect the interests of the bank. To contribute to and support the strategic goals and vision of Credit Rehabilitation and Recoveries. To settle or restructure facilities (wherever possible) in consultation with operations, the debtor and the attorneys. To consult with counsel/witnesses and attend court and to testify (where required) any other action in order to facilitate the proving of the banks case. To consider, evaluate and approve/reject all settlement proposals (within mandate) and to refer to higher authority (where appropriate) Key Responsibilities/Accountabilities • Working in teams, sharing of skills and multi-skilling. Control and maintain credit policies and procedures. Provide “legal” guidance and assistance within CRR (where requested) Implement “Lean” and other business process improvement initiatives. Drive a culture of flawless execution in the workplace. Oversee and review all legal action taken - ensuring there are no reasonable grounds for a future judgment to be rescinded. Ensure all external vendors adhere to instructions as well as all the terms of the service level agreements, controls and policies. Review and authorise payment of all billed professional fees. Ensure compliance to proper housekeeping processes. Contribute towards the effectiveness and cost efficiency of the department and ensure that strategic and departmental objectives are achieved. Facilitate, compile and assist in the compilation of daily, weekly and monthly matrix reports for the portfolio. Attend consultations, together with witnesses, attorneys and counsel in the preparation of matters for trial and other court applications. Provide instructions to attorneys (within mandate) directly or indirectly. Attend to a thorough risk analysis and review all documentation, pleadings and defences prior to trial and highlight any concerns with management. Consult with relevant internal and external stakeholders. Source outstanding source documentation relevant for the litigation process. Attend court and testify for the bank (where required) Signing and commissioning, of all affidavits (within mandate) required by external attorneys and council within defined timelines and court rules. Collate and refer to product/credit any deficiencies in processes, documentation and systems which have led to unsatisfactory legal outcomes. Compliance with statutory, regulatory and supervisory requirements and protect the reputation and integrity of the Bank and avoid legal action or sanction in respect to non-compliance to regulatory matters. Taking timeous and appropriate action and decisions to promote a successful outcome to the litigation process. • Negotiate, consider, evaluate and approve settlements within mandate and refer others outside of mandate to management with written recommendations. • Escalate any “apparent” risks in the recovery process that may impact on the integrity and reputation of the Bank to Group Legal and or compliance areas. • Provide basic legal guidance and subject matter expertise, to all stakeholders on request. • Maintaining high ethical standards to prevent market abuse. • Reporting any breaches and exposures to the area's Regulatory compliance officer. • Being aware of legislation, case law and policy changes applicable to the business and assuring awareness to all staff. • Ensure that staff, at all times, are skilled and that on the job legal training receives attention. • Maintain high levels of customer service. • Any delegated ad-hoc functions • Efficiency & Effectiveness • Optimise Economic Profit - management of all legal and other operational costs. • Excellent customer service - supporting of vendors and other internal and external customers. • Compliance and regulatory - management of risks. • Vendor management - Management of vendor performance and adherence. • Timeous and accurate reporting. Preferred Qualification and Experience • Legal degree i.e. BProc, LLB or equivalent • Admitted attorney with 5 years practise experience • 5 Years in a management role in a Foreclosure area Knowledge/Technical Skills/Expertise • Civil Litigation process including defended legal procedures. • Conveyancing • Consumer protection Act • National Credit Act and National Credit Amendment Act • POPI • Magistrates and High court rules • Prescription Act • CACS • MY ATTORNEY • CDDS • OS2 • Microsoft Office - Outlook, Word and Excel
May 21, 2020
Full Time
Job Details Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank Job Purpose To assume the oversight of all operational and compliance aspects of the Foreclosure area within the portfolio. To ensure that staff are competent and adequately trained and mentored and that the correct culture and leadership qualities are maintained. This includes the running of functional workshops internally. To optimally, effectively and efficiently manage the Foreclosure portfolio, applying the processes whilst at the same time maintaining the integrity and reputation of the Bank. To ensure that all risks in the process are properly considered and reported upon. To ensure adherence to all policies and procedures relating to compliance, regulatory, operational, procedural, reputational and legal risks. To review, investigate report and escalate high risk defences and allegations. To take timeous action (within mandate) to protect the interests of the bank. To contribute to and support the strategic goals and vision of Credit Rehabilitation and Recoveries. To settle or restructure facilities (wherever possible) in consultation with operations, the debtor and the attorneys. To consult with counsel/witnesses and attend court and to testify (where required) any other action in order to facilitate the proving of the banks case. To consider, evaluate and approve/reject all settlement proposals (within mandate) and to refer to higher authority (where appropriate) Key Responsibilities/Accountabilities • Working in teams, sharing of skills and multi-skilling. Control and maintain credit policies and procedures. Provide “legal” guidance and assistance within CRR (where requested) Implement “Lean” and other business process improvement initiatives. Drive a culture of flawless execution in the workplace. Oversee and review all legal action taken - ensuring there are no reasonable grounds for a future judgment to be rescinded. Ensure all external vendors adhere to instructions as well as all the terms of the service level agreements, controls and policies. Review and authorise payment of all billed professional fees. Ensure compliance to proper housekeeping processes. Contribute towards the effectiveness and cost efficiency of the department and ensure that strategic and departmental objectives are achieved. Facilitate, compile and assist in the compilation of daily, weekly and monthly matrix reports for the portfolio. Attend consultations, together with witnesses, attorneys and counsel in the preparation of matters for trial and other court applications. Provide instructions to attorneys (within mandate) directly or indirectly. Attend to a thorough risk analysis and review all documentation, pleadings and defences prior to trial and highlight any concerns with management. Consult with relevant internal and external stakeholders. Source outstanding source documentation relevant for the litigation process. Attend court and testify for the bank (where required) Signing and commissioning, of all affidavits (within mandate) required by external attorneys and council within defined timelines and court rules. Collate and refer to product/credit any deficiencies in processes, documentation and systems which have led to unsatisfactory legal outcomes. Compliance with statutory, regulatory and supervisory requirements and protect the reputation and integrity of the Bank and avoid legal action or sanction in respect to non-compliance to regulatory matters. Taking timeous and appropriate action and decisions to promote a successful outcome to the litigation process. • Negotiate, consider, evaluate and approve settlements within mandate and refer others outside of mandate to management with written recommendations. • Escalate any “apparent” risks in the recovery process that may impact on the integrity and reputation of the Bank to Group Legal and or compliance areas. • Provide basic legal guidance and subject matter expertise, to all stakeholders on request. • Maintaining high ethical standards to prevent market abuse. • Reporting any breaches and exposures to the area's Regulatory compliance officer. • Being aware of legislation, case law and policy changes applicable to the business and assuring awareness to all staff. • Ensure that staff, at all times, are skilled and that on the job legal training receives attention. • Maintain high levels of customer service. • Any delegated ad-hoc functions • Efficiency & Effectiveness • Optimise Economic Profit - management of all legal and other operational costs. • Excellent customer service - supporting of vendors and other internal and external customers. • Compliance and regulatory - management of risks. • Vendor management - Management of vendor performance and adherence. • Timeous and accurate reporting. Preferred Qualification and Experience • Legal degree i.e. BProc, LLB or equivalent • Admitted attorney with 5 years practise experience • 5 Years in a management role in a Foreclosure area Knowledge/Technical Skills/Expertise • Civil Litigation process including defended legal procedures. • Conveyancing • Consumer protection Act • National Credit Act and National Credit Amendment Act • POPI • Magistrates and High court rules • Prescription Act • CACS • MY ATTORNEY • CDDS • OS2 • Microsoft Office - Outlook, Word and Excel
