Jumia

175 job(s) at Jumia

Jumia Lagos, Nigeria
Nov 15, 2019
Full Time
Chief Commercial Officer-Jumia(Full Time) Who we are: Jumia Group Jumia is the leading e-commerce player in Africa. Jumia was founded in 2012 in Nigeria with a clear mission, to relentlessly build the most effortless and reliable online shopping environment, providing consumers with the widest range of genuine products at low prices. Jumia has now expanded to 15 countries with over 4,000 employees across Africa, integrated most of the value chain from our own delivery fleet to our customer service and our own warehouse. Jumia is part of Jumia Group, a leading global incubator of startups specialized in e-commerce. Jumia Group is Africa's leading internet firm, with already over 14 African countries and huge successes such as Jumia eCommerce, Jumia Food, Jumia Cars, Jumia House and Jumia Travel. It is led by very talented people offering a great mix of local and international profiles. Jumia Group has 7 investors, MTN, Millicom, Rocket Internet, Axa, Orange, CDC, and Goldman Sachs. The group went public by listing on the NYSE in 2019 as the first African Tech Start-Up to do so. Africa is one of the fastest-growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia Group steps in. We are currently looking for exceptional people to join our team and embark on an exciting journey. Job Objective The role is the most critical and the role holder is the owner of Jumia commercial performance in Nigeria, responsible for the P&L of the company and handles all teams related to key account management, marketplace, commercial planning and cross border ecommerce. The role holder is the main point of contact for investors, Group CEOs, Group CCO and Country CEO when it comes to assessing Jumia’s performance trajectory versus Business Plan. Responsibilities Delivering a world-class customer and vendor experience thanks to the right assortment, perfect online ergonomics, the best prices and the most innovative marketing campaigns. Overachieving the targets of: Net Merchandize Value (NMV) Gross margin (PC1) Items sold Assortment Base of active sellers Vendor Net Promoter Score Pricing positioning index (being rolled out) Jumia Express share Building, managing, growing a team of talents over 4 departments: Key Account Management, managing the biggest sellers on Jumia Marketplace, managing the tail of sellers from acquisition to performance and operation management. Commercial Planning, planning the commercial activity around weekly campaigns and Tier 1 events such Black Friday, analysing the performance to highlight growth opportunities, managing the inventory, managing pricing Cross border ecommerce (Jumia Global), liaising with our teams in China and in Europe to ensure the growth of international sellers on our local platforms Developing tight professional and personal relationships with senior executives at brand and seller side (Intel, Lenovo, Sony, Xiaomi, etc.) Being recognized as an expert on your market internally and externally, understanding and anticipating market trends, understanding seller and customer needs Conveying a clear vision to the team, the management and the functional leaders on what you want to achieve Organizing key commercial events such as Black Friday, Jumia Anniversary, Mobile Week Ensuring we find a balance between the customer and the seller experience, enabling a tremendous growth of our base of sellers and our assortment while protecting the customer experience Setting up a proper pricing strategy to offer the widest range of genuine products at the lowest price Building a very friendly user interface for our vendors and our customers by being strongly involved in our tech developments Qualification & Experience Bachelor's degree from any accredited university MBA or relevant postgraduate qualification will be added advantage 10 years+ of experience in Retail/FMCG Industry and or 3 years+ of experience in Consulting will be an added advantage. 5+ years' experience in a senior position, managing a team of people and driving business development Experience in Marketing, Sales, Finance, Product Planning, Marketing Analytics and Research. Demonstrated understanding of analytics, business modeling and basic valuation concepts (NPV, ROI, IRR ) Excellent business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts Key Account Management experience with large or multiple accounts with the ability to influence third party partners to achieve profitable results Highly organized and be able to complete multiple tasks, proactively with initiative Self-motivated individual with a strong entrepreneurial spirit.
Jumia Casablanca, Morocco
Nov 15, 2019
Full Time
Head of Performance Marketing - Jumia (Full time) Who we are : Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist ofour marketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform in selected markets. Through our online platforms,consumers can access a wide range of physical and digital goods and services,fashion, electronics, beauty products and also hotel and flight bookings orrestaurant delivery. With over 3,000 employeesin 14 countries spanning across 6 African regions, Jumia is led by top talentedleaders offering a great mix of local and international talents and is backedby very high-profile shareholders. Jumia is committed to creating sustainableimpact for Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! We are looking for a Head of Performance Marketing to join our Jumia Mall team in Casablanca . Your responsibilities will be: The Head of Performance will be responsible to drive and govern effective end to end growth of the online marketing channels across: Paid Advertising channels (FB, GDN, SEM,..), CRM, Vouchers and SEO, including onsite / on-app UX, design and journey. You will need a deep understanding of what motivates a customer, how to reach them and how to increase retention. Present, justify and implement enhancements to the marketing processes in line with the company objectives and international best practices Think strategically, identifying new opportunities Encourage a culture of innovation focused on adding value to the customer Take ownership of deliverables and ensure they are to a high standard Develop growth marketing processes, customer segmentation, personas and cross-channel experiences Lead the UX team to meet the business requirements. Manage performance marketing budget and optimize its allocation across levers providing highest ROI and customer growth Lead on customer acquisition initiatives, as well as reactivation campaigns aiming at enhancing customers' lifetime value Be both very operational when needed and very strategic when planning for next months What weare looking for: Expectedbackground and technical skills: Outstanding understanding of e-marketing and delivery of business transformation Proven experience in eCommerce projects from conception to post delivery, inside the company or as consultant working on behalf of a e-commerce client Demonstrates ability to identify opportunities and has a customer-centric approach Evidence of working to strict deadlines on multiple projects; independently or within a team Coaching and development of members of the team Top Business Schools and Universities Strong analytical skills Strong inter-personal skills Strong technical skills related to digital marketing Fast learner Well organized Resistant to stress Action oriented and results oriented Very independent with a strong ability to go further than the expectations Curious and rigorous Growth Hacking mindset : testing, reviewing, changing all the time We offer: A unique experience in aninternational, entrepreneurial, yet structured environment An unparalleled personal and professionalimprovement as our longer-term objective is to train the next generationof leaders for our future internet ventures
Jumia Dakar, Senegal
Nov 15, 2019
Full Time
Juriste d'entreprise - Jumia ( Open - ended) Jumia est le premier groupe Internet (Le groupe internet leader) en Afrique avec déjà plus de 3 000 employés dans plus de 20 pays africains et d'énormes succès tels que Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs et Jumia Services. Il est dirigé par d’ingénieux leaders offrant une grande diversité de talents locaux et internationaux ; Avec pour sponsor MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs et CdC. Fondée en 2012, la mission de Jumia est de révolutionner le concept du shopping en offrant aux clients la meilleure expérience de magasinage en ligne grâce à une large gamme de produits : mobiles et tablettes, ordinateurs, électronique, maison, mode, sports, santé et beauté, épicerie et autres. L'Afrique est l'une des économies à la croissance la plus rapide au monde, offrant d'excellentes opportunités dans un environnement dynamique et en plein essor. Sa croissance économique a permis à des entreprises innovantes de prospérer et c'est là que Jumia intervient. Nous sommes actuellement à la recherche de personnes talentueuses ayant une passion pour les marchés émergents et l'Afrique pour se joindre à notre équipe et se lancer dans notre passionnant voyage. Missions Principales : Mise en place et suivi d’une veille juridique Assurer une veille juridique permanente sur les activités de l’entreprise en suivant à la fois l’évolution des réglementations nationales, et parfois internationales ainsi que la jurisprudence. Assurer une veille économique et concurrentielle de manière à informer la direction générale et/ou les directions opérationnelles sur les pratiques des autres entreprises du secteur. Collecter l'ensemble des informations auprès des directions opérationnelles : sources documentaires, veille concurrentielle, réalisations en interne... Utiliser les bases de données juridiques correspondant aux activités spécifiques de l’entreprise. Conseil auprès des opérationnels Assurer une activité d’information et de conseil au sein de l’entreprise, notamment auprès des opérationnels et de la direction générale sur des problématiques juridiques liées aux projets (droit commercial, de la concurrence, de la construction, droit d’auteur, fiscalité, droit social, droit du transport, droit communautaire...). Rédiger des notes d’information et recommandations juridiques pour les opérationnels de l’entreprise afin de mettre en conformité l’entreprise avec la législation en vigueur ou de permettre d’anticiper les changements réglementaires. Former les équipes en relation avec la clientèle à apporter des réponses à caractère juridique aux clients. Elaborer et animer des actions de formation sur des thématiques juridiques liées aux activités de l’entreprise. Gestion du précontentieux et du contentieux Répondre aux courriers de litige. Optimiser les réponses aux réclamations téléphoniques. Gérer et instruire les dossiers : mettre en œuvre et effectuer les procédures de mise en demeure, d'assignation en justice… Proposer des solutions à l’amiable pour certains dossiers. Rédiger des recours. Prendre contact avec des avocats dans le cadre de procédures judiciaires. Décider au besoin de faire appel et/ou de se pourvoir en cassation. Veiller au règlement des litiges potentiels. Décider si nécessaire de la nature de l’action à mener en justice (pénal, civil, commercial). Établissement des documents légaux Protéger la propriété intellectuelle de l’entreprise (droits d’auteurs, copyright, enregistrement de marques …) Gérer les problématiques juridiques liées à la propriété intellectuelle (brevets, droit des marques, noms de domaine, ...). Représentation externe Auprès des autorités administratives ; Auprès associations de consommateurs ; Auprès de fédérations professionnelles Compétences et qualifications requises : Compétences techniques Bonne compréhension et capacité à interpréter correctement les textes de loi, règlements et jurisprudence ; Connaissance de la réglementation française/européenne et de la jurisprudence ; Maîtrise d’un ou plusieurs domaines spécifiques (droit des affaires, des marques, de la concurrence, de la consommation …. Très bonne utilisation des outils Internet et des bases de données juridiques, notamment comme outil de veille et de recherche ; Maîtrise de l’anglais et particulièrement de l’anglais juridique. (un plus ) Aptitudes professionnelles Rigueur et objectivité ; Esprit d'analyse, de synthèse et capacités rédactionnelles pour analyser les textes juridiques, rédiger des notes et des comptes rendus ; Curiosité et goût pour l'investigation et la veille ; Sens de la communication pour dialoguer avec l’ensemble des opérationnels ; Capacités d'expression orale notamment pour ceux qui sont amenés à plaider devant les tribunaux civils et/ou commerciaux ; Pédagogie pour rendre compréhensibles et intelligibles les règles juridiques à des non-juristes ; Force d'argumentation et de conviction pour pouvoir instruire les dossiers, imposer la mise en application de règlementations et négocier les clauses contractuelles ; Réactivité et capacité à traiter en parallèle des sujets variés ; Sens duservice. Diplômes requis: Diplôme universitaire de niveau Bac +5 (Master ou équivalent) en droit (droit des affaires), avec si possible une spécialisation ou complété par une formation en comptabilité / gestion d’entreprise comme le diplôme de juriste conseil d’entreprise (DJCE) ou titulaires du CAPA (Certificat d'Aptitude à la Profession d'Avocat) ; Diplôme d’une école de management complété par une formation en droit ; Les doubles profils sont particulièrement recherchés. Notre offre : Une expérience unique dans un environnement entrepreneurial mais structuré L'opportunité de faire partie d'une équuipe hautement professionnelle et dynamique travaillant à l'international Une croissance personnelle et professionnelle inégalée étant donné que, notre objectif à plus long terme est de former la prochaine génération de dirigeants à nos futures entreprises internet
Jumia Algiers, Algeria
Nov 15, 2019
Full Time
Head Of Ops Excellence - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Description: Work onclear and impactful projects to improve operations & our partnersexperience Structure processes to maintain a lean operations on all the order flow from customer service operations to logistics operations and vendor experience, your responsibilities will include without being limited to ; Auditing current operation processes and identifying current risks and compliance gaps Building roadmaps with other head of departments to ensure revamp of processes and correct ownership by teams identifying specific actions to improve main KPIs based on ad hoc requests: VNPS and NPS scores, seller and CS ops queue management, compliance with forward and reverse flows SLAs Ability to understand and own systems used by operations departments and suggest improvement to Jumia Group central teams Troubleshooting all vendor problems affecting the supply chain and ensures problem resolutions are achieved without compromising the relationship with vendors and company customers Profile and skillsrequired: Education :top Engineering and Business Schools Goodknowledge in english, Excel is a must Experience : a minimum of 4 to 5 years in logistics/supply chain or Business Process Reengineering is a must Entrepreneurshipmindset, results oriented What we offer: A uniqueexperience in an international, entrepreneurial, yet structuredenvironment Unparalleledpersonal and professional growth as our longer-term objective is to trainthe next generation of leaders for our future internet service lines Theopportunity to be part of a team full of talented people with the bestbackgrounds.
Jumia Accra, Ghana
Nov 12, 2019
Full Time
Internal Controller - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of ourmarketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform in selected markets. Through our online platforms,consumers can access a wide range of physical and digital goods and services,fashion, electronics, beauty products and also hotel and flight bookings orrestaurant delivery. With over 3,000 employees in14 countries spanning across 6 African regions, Jumia is led by top talentedleaders offering a great mix of local and international talents and is backedby very high-profile shareholders. Jumia is committed to creating sustainableimpact for Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. We are looking for talentedpeople with a passion for Africa to join our team and embark on our excitingjourney! Main Responsibilities: Reviewing and evaluating the Internal Controland Compliance systems based on Group policies. Report all compliance issues and breaches ofthe group Internal Controls and Compliance policies Evaluate and improve the effectiveness of riskmanagement, Internal Control and Compliance framework, and governance processes Actively participate in the development of the risk and control structure within the areas of (Revenue, Procurement, Cash, banks, HR, Legal, Compliance, Vendor Management, Security…) based on the defined Group Risk and Control assessment program Assist business process owners in theirbusiness process reviews and risk-assessment Provide guidelines (control objectives, risks to be covered, good practices…) to ensure that Internal Control and compliance is integrated in the activities, with efficient and effective control designs Participate in projects as appropriate, forinstance: process review, review of policies Track and contribute to the remediation ofissues within the areas ensuring remediation is completed Identify, track and report operational riskincidents for the areas assigned. Ensure activities within the company do notconflict with corresponding regulations and develop measures to prevent ordetect these instances Collect and analyze established metricsrelated to the control environment for the areas assigned and identify areas ofconcern Designs the annual testing schedule for theInternal Control and Compliance matrix in accordance with Group Internal controland compliance methodology Conducting compliance, financial andoperational audits Have a consulting/advisory role Conducting ad-hoc audits requested by GroupInternal Control Manager, Senior Management or support in other finance relatedprojects Required Skills &Qualifications: Bachelor's Degree in Accounting, Audit,Finance, Economics or Business Administration. 4+ years’ work experience in Internal Control and Compliance/audit showing regular progression and culminating in a senior role in Internal Control and Compliance or audit. Strong experience / background inFinance, Supply Chain processes and ERP systems Knowledge of COSO and SOX is an added value. Public accounting firm experience is preferred. Professional certifications (i.e., CPA, CA, CIA…) are a plus. Ability to conduct walkthroughmeetings with stakeholders and provide value-add process improvementrecommendations. Self-directed work style with the ability to multi-task andprioritize in a fast-paced and rapidly changing environment Experienced Microsoft Office user(Excel, Word, Power point) Strong analytical skills Integrity: accepting and adhering tohigh moral, ethical, and personal values in decisions, communications, actionsand when dealing with others. Adaptable/Flexible: being open tochange in response to new information, different or unexpected circumstances,and/or to work in ambiguous situations Leadership experience: proven trackrecord in building, developing and leading teams to success. Ability to developgood work relationship with all other department of the companies Excellent verbal and writtencommunication skills and the ability to communicate complex business issues ina clear/concise manner WeOffer: A unique experience in anentrepreneurial, yet structured environment; The opportunity to become part of ahighly professional and dynamic team working around the world; An unparalleled personal and professionalgrowth given the challenges that we propose you to take
Jumia Cairo, Egypt
Nov 12, 2019
Full Time
Product Owner - Jumia Pay (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.Our platforms consist of ourmarketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform in selected markets. Through our online platforms,consumers can access a wide range of physical and digital goods and services,fashion, electronics, beauty products and also hotel and flight bookings orrestaurant delivery.With over 3,000 employees in14 countries spanning across 6 African regions, Jumia is led by top talentedleaders offering a great mix of local and international talents and is backedby very high-profile shareholders. Jumia is committed to creating sustainableimpact for Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! JumiaPay is a payment platform that allows African customers to transact online and access digital and financial services. Our ambition isto revolutionize the payment environment in Africa by: allowingour customers to transact securely online with local payment methods offeringfinancial and digital products online enablingnew sellers/merchants to enter the African market without worrying about thepayment barriers JumiaPay is part of Jumia, and is backed by MTN, Millicom,Rocket Internet, AXA, Orange, CDC, Mastercard and Goldman Sachs. Passionate about Africa and the internet, Jumia aims todevelop entrepreneurship and bring the necessary resources and expertise tocreate success on the continent. Working with us means being in the first line of e-commercedevelopment in emerging markets and having the possibility of a fast career ina challenging merit-based environment. Main Responsibilities Communicate and advocate the product vision for MasterCard related products Work with MasterCard and internal stakeholders,Operations and key technical resources to identify and specify stories to beadded to the backlog Performuser tests and focus groups to understand and validate business needs andtranslate them in the product backlog Maintainranked order of backlog of user stories and product defects based on businessvalue Engage with development teams to commit backlogitems to sprint deliverables Work with development teams to addressquestions / concerns during sprints Advocate and manage the value of the productrelease Lead and communicate the release plan Required Skills & Qualification Bachelor or Master degree in engineering/scientific domain or related; Willingnessto travel to Europe and African countries (up to 25% of working hours) At least 2-5 years of working experience in web/tech environment Previousexperience in fintech/payment/banking platforms; Passionfor web technologies; Abilityto collaborate globally and work cross-functionally with other teams; Analyticalapproach; Detail-orientedmindset; Fluent inEnglish. Experience in software development agile methodologies(SCRUM, Kanban) is preferable We offer: Aunique experience in an entrepreneurial, yet structured environment Theopportunity to become part of a highly professional and dynamic teamworking around the world Anunparalleled personal and professional growth as our longer-term objectiveis to train the next generation of leaders for our future internetventures
Jumia Cairo, Egypt
Nov 12, 2019
Full Time
HR Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! As HR Business Partner, you are responsible for the tactical execution of HR policies and strategic initiatives within Jumia. On a daily basis, you will be assisting managers and employees with HR activities and compliance. Main Responsibilities: Admin and compliance: Ensures admin processes are running smoothly Ensures admin requests are treated according to agreed SLAs Ensures Jumia works under established guidelines and controls Challenges and controls variable payroll elements Development: Identifies needs, builds training plan and delivers appropriate trainings Builds adapted hiring processes and tools for mass and single recruitments Delivers people processes to ensure employee capabilities meet current and future standards; Identifies talents and builds succession planning Provides technical expertise and policy guidance in talent management (strategic staffing, performance management & career development, learning & development) and effective staff-management relationship; Uses data analysis to influence strategic decisions and to address organizational challenges to talent management Promotes and coordinates initiatives that support organizational change; Promotes the organizational goals for gender equity and geographic diversity; Drives the achievement of HR results by leveraging resources, developing performance standards and results in planning and monitoring; Work environment: Implements satisfaction/motivation barometers, measures and acts accordingly Organizes appropriate events to strengthen sense of belonging Ensures safety and security at work Coaching and advice: Improves the performance of others by empowering a strong leadership and coaching culture; Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes ...); Conducts onboarding and exit interviews and shares feedback with partners to identify trends and risks; Provides guidance and direction to employees with emphasis on maintaining a high performing work environment; Meets with managers and employees to discuss issues and provides guidance on resolving them; Continuous improvement: Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes; Ensures HR practices are aligned with business needs and makes recommendations to HR leadership when changes are appropriate; Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with business needs; Required skills & qualifications: Acts as a trusted partner and advisor to managers and staff globally on all HR matters; Outstanding communication, coaching, influencing and interpersonal skills with the ability to work effectively with people at all levels of the organization; Ability to work in a collaborative manner and diagnose problems and identify and drive appropriate solutions; Passionate, wants to make a difference in the organization; Approachable and responsive, able to connect with employees at all levels Strong customer service focus Supportive team player with a strong drive to create a positive work environment Ability to diffuse a tense situation Applies solid judgment ensuring integrity, compliance & confidentiality Strong interest in innovative HR solutions and process improvement Understanding of HR concepts and principles with expertise in operations management Detailed-oriented with excellent organizational & documentation skills Proponent of the segmented HR model, understands the benefits Familiarity in supporting change management processes Talent to manage multiple priorities simultaneously - orientated on results - while retaining all information Bias for action, strong work ethic, and desire to achieve excellence Minimum 5 years' experience in HR Bachelor's degree in business administration, Human Resources or related field is required Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge We offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines The opportunity to be part of a team full of talented people with the best backgrounds
Jumia Algiers, Algeria
Nov 11, 2019
Full Time
Studio Assistant- Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants. Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Responsabilités : Vous coordonnez avec plusieurs équipes pour assurer la production d’un contenu produit de grande qualité. Vous sélectionnez, éditez et publiez des photos de produits sur le site de Jumia Algérie. Vous garantissez un rendu de qualité dans les temps impartis. Ponctuellement, vous travaillez à la création de design de communication spécifique ou de logos. Vous exécutez les processus de suivi de la qualité des designs produit sur le site oeuvrez à leur amélioration.. Compétences & expériences requises : Diplôme ou certificat en design, édition, photographie. Expérience antérieur en édition de photo ou design graphique requise. Photoshop & Illustrator avancé requis. Forte aptitude relationnelle : vous êtes capable de convaincre et de travailler en collaboration. Grande capacité d’adaptation à un rythme rapide et un environnement ultra-compétitif. Polyvalent, vous savez collaborer avec des équipes diverses. Indépendant, vous savez apprendre par vous même. Vous êtes orientés résultats. Structuré, organisé, rigoureux et fiable. Excellente communication en Français écrit & parlé. Anglais est un plus. Nous vous offrons : Une expérience unique dans le domaine du e-commerce. L’acquisition de compétences rares sur le marché de l’emploi dans un domaine en forte croissance. Des perspectives de carrières rapide, en Algérie et à l’international. Une équipe dynamique et soudée et de nombreux challenges.
Jumia Kampala, Uganda
Nov 11, 2019
Full Time
Chief Commercial Officer Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main responsibilitiesinclude: The Chief Commercial Officer willbe responsible for leading the company sales performance and have directoversight of all commercial activities in the country, including in particular VendorAcquisition, Vendor Management & Category Development. Ensuring sharpexecution of the centrally defined improvements/routines, participating totheir refinement through the collection of detailed customer/vendor feedbacks,and leading country related specific projects to reach those objectives. Settingthe commercial strategy of the department (sales targets, targetcategories/segments to unlock, target key suppliers, target number of suppliersto onboard .. etc) Managinga team in charge of vendor acquisition, vendor management, sourcing operationsand content management Scalingthe team and processes to support the growth of the company Recruitingadequate profiles to join the team Meetingkey vendors and suppliers to negotiate partnerships, contracts and servicelevel agreements. Ensuringregular and quality reporting of team actions and results Skills and Qualifications Strong experience (minimum >6 years) in a consumergood company, retail or equivalent Strong local knowledge and deep understanding of business environment Strong negotiation skills Hands on & results oriented Well organized Capacity to challenge and improve processes Ability to identify new business opportunities Weoffer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the Africanecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-termobjective is to train the next generation of leaders
Jumia Accra, Ghana
Nov 10, 2019
Full Time
Key Account Manager (Advertising) - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist ofour marketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participants activeon our platform in selected markets. Through our online platforms, consumerscan access a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employeesin 14 countries spanning across 6 African regions, Jumia is led by top talentedleaders offering a great mix of local and international talents and is backedby very high-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! Main Responsibilities: Proactively lead client relationships by leveraging Jumia traffic and platform capabilities to drive the client’s business and marketing objectives Actas a trusted advisor to the Key Account to proactively drive adoption, upselland retention Collaboratewith Key Accounts brands and their partners to develop clear businessobjectives, high impact digital marketing programs and measurement of thoseprograms Manageprojects across cross-functional teams and with the client to ensure successfuldelivery of those programs Presentfindings and results to Key Accounts client executives Actas a knowledgeable industry leader in online marketing, analytics, andtargeting Improveand share project management processes, standards, templates and best practicesboth internally and with client teams Required Skills & Q ualifications : Interestin delivering and supporting Jumia in a client-facing role Abilityto excel in team environments Stronginterpersonal and presentation skills Undergraduateor graduate degree in a technical or business field Passionateabout advertising, marketing, data, analytics and technology Degreepreferably in Marketing, Business or Engineering 3+yrs with Media or Agency experience Interestin client-side positions and digital marketing initiatives We offer: A unique experience in an entrepreneurial, yetstructured environment The opportunity to become part of a highlyprofessional and dynamic team working around the world An unparalleled personal and professional growthgiven the challenges that we propose you to take
Jumia Alger, Algeria
Nov 10, 2019
Full Time
Customer Service Sales Manager - Jumia (Full Time) Who are we: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job Description: As a part of Customer Service team – Jumia Mall, you will oversee building, tracking and managing the telesales department to reach your targets in terms of merchandise value generated by your team, customer satisfaction and delivery success rate, both on inbound and outbound flows. You’ll be responsible to develop best in class sales scripts, and ensure your team master sales process and the best offer. Job Location: Algiers, Dely Ibrahim. Your responsibilities will include, without being limited to: Coaching, inspiring and motivating a telesales team. Ensuring the team meets the sales, customer satisfaction and success rate targets. Developing sales strategies to guarantee success and growth. Disciplined use of CRM system, communication and customer management. Monitoring random calls for quality assurance and determine performance gaps and provide feedback to individual Supervisors and Telesales Reps. Forecasting, analysing and reporting sales data to top management Ensure new process and projects proper implementation. Participating in the improvement of telesales process and scripts at group level. Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled. Create a successful on-boarding experience for each new hire by developing the process. Serve as backup for the outbound dialer and perform other duties as required. Who we´re looking for : Master’s degree with management criteria will be preferred Successful previous experience as a customer service representative 2+ years’ supervisory experience 2+ years’ experience in telesales Excellent verbal and written communication skills Proficiency with Microsoft Office Suite (Excel, Word and Power point) and Google Docs Ability to translate your skills to other employees through training and mentor Adequate knowledge of the online marketplace model and ecommerce environment Other Required Skills: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Advanced knowledge in call center tools Must have strong leadership, organizational and team management skills Must possess an advanced knowledge of customer service In-depth knowledge of customer service principles and practices In-depth knowledge of customer service software, databases and CRM tools Ability to work on multiple projects simultaneously and meet deadlines on schedule. Excellent mentoring, coaching and people management skills Leadership: Motivate your team, work with them to make sure they abide by all company policies and procedures. Patience: Having patience will help you stay polite, even in stressful situations Problem-Solving Skills: Being able to problem solve with a customer will help your job. French & Arabic fluent & English professional required Key Performance Indicators Merchandise Value (Sales amount) Customer Satisfaction Success of rate Quality Audit Score We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures Join the Journey!
Jumia Casablanca, Morocco
Nov 09, 2019
Full Time
Operational Excellence Project Manager - Jumia ( Full time) Who we are: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consistof our marketplace, which connects sellers with consumers, our logisticsservice, which enables the shipment and delivery of packages from sellers toconsumers, and our payment service, which facilitates transactions amongparticipants active on our platform in selected markets. Through our onlineplatforms, consumers can access a wide range of physical and digital goods andservices, fashion, electronics, beauty products and also hotel and flightbookings or restaurant delivery. With over 3,000employees in 14 countries spanning across 6 African regions, Jumia is led bytop talented leaders offering a great mix of local and international talentsand is backed by very high-profile shareholders. Jumia is committed to creatingsustainable impact for Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. We are looking for talented people with a passion for Africa tojoin our team and embark on our exciting journey! What weare looking for: Expected background and technical skills: As a member of the Central Operational Excellence Team, you will be a “swiss-knife” in the organization, working on improving processes on diverse topics, from logistics to customer service to marketing. You will be travelling between our major markets and you will discover how business is done in various countries in Africa (multiple base locations are possible). Documentexisting business and technology processes as well as suggest improvements. Todo this, you will communicate with the various teams involved in the processand observe how things work on the ground. Work with our Porto IT Hub to create specifications needed for process improvement tech development Work with country teams to roll-out any techimprovements in their respective countries and help train any teams affected bythe improvements Support local country teams in running day-to-daybusiness processes, where and when the need occurs Assess processesin the different countries over time and help rectify any deviations from thetarget process Required Skills & Qualifications: Master’s Degree (Engineering preferred) with 3 to 5 years experience Arab, French and English speaking Ability to implement effective operational processesand identify opportunities for continuous performance improvement Understanding the communication and presentationskills required to successfully implement changes in a company Proven project management, leadership and businessanalysis skills Understanding of “Lean” methodologies and practices would also be beneficial Flexible attitudeto working hours and travel expected. We Offer : Aunique experience in an entrepreneurial, yet structured environment, growing ata very high rate A unique opportunity of discovering Africa and havingstrong impact in building the African e-commerce sector A unique opportunity to learn about diverse processesthat make a business efficient and successful An unparalleled personal and professional growth asour longer-term objective is to train the next generation of leaders
Jumia Casablanca, Morocco
Nov 07, 2019
Full Time
CRM Growth Executive- Jumia ( Full time) - Casablanca Who we are: Jumia is Africa'sleading internet group, with already over 3,000 employees in more than 14African countries and huge successes such as Jumia, Jumia Market, JumiaTravel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. Itis led by top talented leaders offering a great mix of local andinternational talents and is backed by MTN, Millicom, Rocket Internet, Axa,Orange, Goldman Sachs & CdC. Founded in2012, Jumia's mission is to revolutionize the concept ofshopping by providing customers with the best online shopping experiencethrough a wide range of products categories including mobiles & tablets,computers, electronics, home & living, fashion, sports, health &beauty, grocery and others. Africa is one of thefastest growing economies in the world, offering excellent opportunities in avibrant and booming environment. Its economic growth has enabled innovativebusinesses to flourish and this is where Jumia steps in. We are currentlylooking for talented people with a passion for emerging markets and Africa tojoin our team and embark on our exciting journey. Main responsibilities Configuring, testing and launching experiments and solutions within themarketing tools (including developing PNs, emails, landing pages etc.) When necessary, creating basic queries on database for the experiment toextract data. Building experimental segmentation, sending campaigns and automatingcampaigns. Working with all local teams to ensure seamless execution of local testsand guide them throughout the process. Tracking the performance of the experiment and planning next steps(kill, improve, roll out etc.) Managing reporting, analytics, leading database within the tool. Continuously evaluating and suggesting improvements for solutions and process. Ensuring that the best practices are being followed to achieve maximum. Tool expertise on Accengage, Salesforce, Adjust, Power BI will be goodto have. Required Skills: Desired backgroundand experience: Top engineering or BusinessSchool with a marketing orientation Between 2-4 years of professional experience ideally in Digital Marketing SQL & Excel is a must have Fluent in English Expected personalskills: Problem solving andanalytical skills Decision making skills Performance andaction oriented Wellorganized Very independentwith a strong ability to go further expectations Demonstratedability to work in a multinational fast paced and competitiveenvironment. What we offer: A unique experiencein an entrepreneurial, yet structured environment An unparalleledpersonal and professional growth as our longer-term objective is to train thenext generation of leaders for our future internet venture The opportunity tobecome part of a highly professional and dynamic team working around the world.
Jumia Casablanca, Morocco
Nov 06, 2019
Full Time
Team Coach - Jumia (Full Time) Jumia is Africa's leading internet group, withalready over 3,000 employees in more than 14 African countries and hugesuccesses such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, JumiaHouse, Jumia Jobs and Jumia Services. It is led by top talented leadersoffering a great mix of local and international talents and is backed by MTN,Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is torevolutionize the concept of shopping by providing customers with the bestonline shopping experience through a wide range of products categoriesincluding mobiles & tablets, computers, electronics, home &living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies inthe world, offering excellent opportunities in a vibrant and boomingenvironment. Its economic growth has enabled innovative businesses to flourishand this is where Jumia steps in. We are currently looking for talented people witha passion for emerging markets and Africa to join our team and embark on ourexciting journey. Missions: Coach and accompany agents and Team Leader Participate in the skills increase of the agents Develop and design training modules Animate continuing education Hold and prepare weekly meetings with team managers Ensure communication of policy changes and share updates with the team Create and implement datasheets for the knowledge base Develop corrective action plans Required profile: Higher education Bac +2 Significant 3 years experience as Team Coach fluent French and good speaker - English would be an asset Autonomy Excellent relationship • Excel and Powerpoint required
Jumia Algeria
Nov 06, 2019
Full Time
Content Writer -Jumia (Full Time ) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking for talented peoplewith a passion for emerging markets and Africa to join our team and embark onour exciting journey. Main Responsibilities Composing content, editing and posting to JUMIA website Using details from the fashion supplier to write content on the products Describing fabric, sizes, colours and fittings of various fashion items Writing descriptions on accessories Editing web pages for on-screen readability Proofreading final draft of web pages. Working on Jumia back-end software to ensure our suppliers product info is online Training our suppliers in using Jumia IT (Software) tools at Jumia and suppliers offices Liaising with other departments such as Sourcing, Buying, Operations and Production to ensure product information is put online in a timely manner Identifying and executing on opportunities to improve and automate processes Required Skills & Qualifications Diploma or Degree in Business/ IT/ Journalism At least 1 year experience in content writing, freelance or employment Excellent written English Good computer skills: ability to quickly learn new software and tools High attention to detail and ability to meet strict deadlines Good organizational skills including prioritizing, time management and multi-tasking Great communicator, friendly and approachable We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Jumia Cairo, Egypt
Nov 05, 2019
Full Time
3rd Party Customer Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery.With over 3,000 employees in 14 countriesspanning across 6 African regions, Jumia is led by top talented leadersoffering a great mix of local and international talents and is backed by veryhigh-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! Main Responsibilities Provide strategic direction for, and oversight of, the day-to-day activities of equipment (asset) purchasing, asset maintenance, hub personnel, fleet safety compliance, and fleet operations. Provide guidance and direction to ensure teams are meeting KPIs Work with the management team to create short-term and long-term labor needs based on sales forecasts and direction from leadership and other stakeholders within the business. Lead organization in the identification, development, setup and growth of new businesses within Jumia Distribution Services operating country Provide strategic oversight and guide country teams to identify, recommend and implement changes to improve productivity and reduce waste and cost Provide direction for the optimization of the distribution network’s design Keep current on information and technology (Transportation Management Systems (TMS)) affecting the functional areas, to drive and implement innovation and make appropriate decisions or recommendations to executive leadership as necessary Encourage a culture that stops to fix problems, get quality right the first time and systemically solve root cause problems Collaborate with and challenge team members as well as cross-functional leaders to identify problems, and assist them in determining solutions that will allow the Company to achieve its goals in the areas of profit, growth and customer satisfaction RequiredSkills & Qualifications Bachelor’s degree in Logistics or related field 7 years of transportation and logistics experience Experience in Fleet Operations (Truckload and LTL), Carrier Operations, Third-Party Operations, Brokerage, as well as Inter-modal Operations Experience managing multiple sites Knowledge of Transportation Management System (TMS), Yard Management System (YMS), Track and Trace System, Fleet Maintenance Systems and other Supply Chain/Transportation Software systems Excellent Team Management Skills Ability to improve processes Effective communication and negotiations skills Strong attention to detail Effective time management and organizational skills We Offer A unique experience in an entrepreneurial, yetstructured environment A unique opportunity of having strong impact inbuilding the African ecommerce sector The opportunity to become part of a highlyprofessional and dynamic team An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders
Jumia Accra, Ghana
Nov 05, 2019
Full Time
Key Account Manager (Women's Fashion) - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main responsibilities : Building strong link with account managers of our top brands and vendors (Women's Fashion), having strong network among the fashion suppliers is a plus. Flawless understanding of the fashion market ecosystem. Will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right product at the right price. Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship). Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment. On-boarding 100% of your account’s products available. Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category(ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO. Requirements & Qualifications : Strong commercial skills (Fashion) Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong interpersonal skills: Convince people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 3 years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools Overall, we expect a true leader. We Offer : A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
Jumia Casablanca, Morocco
Nov 05, 2019
Full Time
Category Director Electronics (Full time)- Casablanca Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Africa is one of the fastest growing economies inthe world, offering excellent opportunities in a vibrant and boomingenvironment. Its economic growth has enabled innovative businesses to flourishand this is where Jumia steps in. We are currently looking for talented people with apassion for emerging markets and Africa to join our team and embark on ourexciting journey. Role Description The Category Director Electronics is owner of the P&L of one or several categories across all our markets. The Category Director Electronics is interacting with Head of Sales and CCO internally as well as managing a team of key accounts. He / she will also have to build trem endous relationships externally with top executives at brand and distributor side. The Category Director Electronics is responsible for delivering a world-class customer and vendor experience thanks to the right assortment, a perfect online ergonomics, the best prices and the most innovative marketing campaigns. Main Responsibilities Achieving the targets of revenue, items sold, grossmargin, assortment, vendor base Building, managing, animating key account manager Developing tight professional / personalrelationships with Country manager and of key brands (Lenovo, Intel, etc) Being recognized as an expert on your category inMA by all stakeholders Organizing key commercial events such as BlackFriday, Jumia Anniversary, Mobile Week. Becoming an expert of your category with a perfectknowledge of the different products / pricing / market trends Handling pricing and assortment strategy. Building a very friendly user interface for ourvendors and our customers by being involved in our Tech developments On board new Key Account and new brand on Jumia. A successful candidate willfulfil the following requirements: Strong management and inter-personal skills Exceptional commercial skills Very detail oriented Ability to anticipate, structure and organize Autonomous Resistant to stress & finding simple solutions to complex problems Expectedbackground and technical skills: 5+ years’ experience in Retail / consulting A master degree from Engineering Schools / Universities We Offer You will belong to an international talented team,evolving in a fast-paced environment. Our people are inspiring, ready to takechallenge, and will support you in working on an international scale impactingtens of millions of revenue and users. Our commitment to our teams is to turneveryone into the finest in their area by providing constant support. We will offer you a second home where you will findopportunity for growth and career development. We are passionate about what we do, and wehave fun while doing it. And above all, we believe that Nothing isimpossible.
Jumia Casablanca, Morocco
Oct 31, 2019
Full Time
Financial Operation Manager - Jumia (Full Time) Jumia is Africa'sleading internet group, with already over 3,000 employees in more than 14African countries and huge successes such as Jumia, Jumia Travel, JumiaFood, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is ledby top talented leaders offering a great mix of local and international talentsand is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs& CdC. Founded in2012, Jumia's mission is to revolutionize the concept of shopping byproviding customers with the best online shopping experience through a widerange of products categories including mobiles & tablets, computers,electronics, home & living, fashion, sports, health & beauty,grocery and others. Africa is one of thefastest growing economies in the world, offering excellent opportunities in avibrant and booming environment. Its economic growth has enabled innovativebusinesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emergingmarkets and Africa to join our team and embark on our exciting journey. Main Responsabilities: Revenues Management In charge of the right pricing in finance module (commission rates, VAS etc…) Support Country Manager / COO onoffer to sellers (pricing, trigger) definition and implementation Is in charge of the booking in Finance Module or Finance Operations systems of all revenues non automatically calculated in Bob + refund (Kaya, VAS, refund for commercial gesture etc…) Sellers’ balance management Control data quality in Finance Moduleor Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payout to sellerdepending on country need. Collection In charge of collection process correctexecution by central and local stakeholders Control status of sellers(delisted/live) in SalesForce Perform/monitor cash collectionreconciliation (match collection against seller ID) Processes and systemchange management In charge of supporting theimplementation of new processes and systems related to finance operationslocally, based on central guidelines. Link with accounting Perform reconciliation between sellerbalance in Finance Module or macro booking files and A/R seller (customer)balance in Navision, Support write off of seller balance asper group policy guideline, based on finance module account statement andseller status on website Control revenue booking Audit Participate to audit review on tradeaccount (up to PC1, substantive tests) Is POC n°1 for any compliance / accounting / operational issue in the country for Jumia Market (under the supervision of direct and indirect manager) 3PL management (as afull task or in coordination with logistic team) Monitor 3PL remittance/debt Is responsible to analyse delta between cash received and order status (data error, fraud etc…) Is responsible to raise flag tomanagement and follow up on 3PL bad debt. Seller communicationon financial topic: Send invoices and payout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible for the content of sellercommunication pages related to payout, collection, and services fees on website Is responsible for the informationcontent displayed on finance module. Buyer financial transactions and prepaymenta integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending of venture strategy andwillingness to integrate prepayment method, is responsible to act as local POCduring integration period. In charge of prepayment methodreconciliation and monitoring. Qualification &Experience : Academic & tradesqualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both written andverbal. Proficiency in Excel. normal'> Experience From a Business background with a first experience in finance, accounting or audit; o r from an accounting background with a first experience in customer services, sales aor operations. Significative previous experience inaccounting is a plus. Personal qualities& behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactive attitude Strong analytical and problem-solvingskills Eager to work in team environment andshare knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven, youare able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, because e-commerce is50% operations and processes We Offer: A unique entrepreneurial experience, yetstructured environment The opportunity to become part of ahighly professional and dynamic team working around theworld An unparalleled personal andprofessional growth is for the future generation of leaders for our futureinternet ventures
Jumia Egypt
Oct 30, 2019
Full Time
VOIP / Network Engineer - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employees in 14 countriesspanning across 6 African regions, Jumia is led by top talented leadersoffering a great mix of local and international talents and is backed by veryhigh-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! MainResponsibilities: Centrally responsible for VoIP and E1 linedeployments and provisioning Able to perform network/infrastructure auditsand rollout/adapt according to defined/standardized solutions Provide advanced technical support for Xcallyand other telephony applications. Activities will include configuration,performance and security Provide first and second level support forxcally and voice users when required Ensure change control and other processes &procedures related to xcally and voice are followed, and that configurationdocumentation is completed when systems are deployed or modified Assist in performing voice/xcally project riskassessments, scoping and scheduling Document all infrastructure (Networking/Servers) environments Ensure all voice infrastructure has effective resource and capacity monitoring and that infrastructure capacity plans are established and maintained Participate in the appropriate out-of-hoursthird line support to provide the required business continuity and incidentmanagement Perform diagnostic procedures to identify andrectify any reported telephony problem Simulate all application projects in controlled environment before rolling out in the production system Requirements: Computer Science (BSc CS), Network and SystemAdministration (B. Eng.) or equivalent work experience Expert with asterisk, telephony, voipmanagement and deployment Knowledge on linux operating systems (Debian,Centos) Knowledge of Networking (CCNA) Weoffer: A unique experience in an entrepreneurial, yetstructured environment The opportunity to become part of a highlyprofessional and dynamic team working around the world An unparalleled personal and professionalgrowth as our longer-term objective is to train the next generation of leadersfor our future internet ventures