ICT Desktop Support: Port Elizabeth (IT16)

  • BKB
  • Port Elizabeth, Eastern Cape, South Africa
  • Dec 02, 2019
Permanent Information Technology

Job Description

Introduction

The incumbent will responsible for various IT duties, e.g. helpdesk administration, asset administration, installation, operation, and maintenance of computer systems and other technologies, such as communication systems. Configuring hardware and software, repairing equipment, and providing daily support for computer network users and any other general duties as required by the IT Operation Manager. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Specification

Job Requirements:
  • Grade 12 and Diploma in the Relevant IT field Like Microsoft Certifications
  • 3 year's relevant experience
  • Proven work experience as a Desktop Support Engineer
  • Proven administrative skills
  • Solid knowledge in the administration and support of Microsoft Windows
  • Interpersonal skills
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Valid Code 08 Driver's license
  • Be willing to travel
  • Bilingual (Afrikaans/English)
Job Functions:
  • Provide assistance in the management of the ICT Helpdesk
  • Provide assistance with the management of ICT Assets and the tracking
  • Provide assistance in system and network implementation and deployment
  • Analyse, test and recommend data and end user settings on the BKB Network
  • Liaise with vendors and service providers
  • Technical support to end users
  • Installation and maintenance of computer software and hardware systems
  • Address user tickets regarding hardware, software and networking
  • Help create technical documentation and manuals
  • Properly escalate unresolved issues to appropriate internal teams
  • Prioritize and manage several open issues at one time

Application Deadline

Dec 09, 2019