Account Manager

  • IsoMetrix
  • Fourways, Gauteng, South Africa
  • May 22, 2020
Permanent Information Technology

Job Description

Introduction

IsoMetrix, a fast-growing South African company with international offices in Atlanta, Australia and Canada is a leading provider of software solutions for Governance, Risk and Compliance management and reporting.
The IsoMetrix DNA encompasses the following core values and behaviours:
  • Own It!
  • Do the right thing
  • Embrace Ideas
  • Win together
  • Think Beyond

Specification

Main purpose of Job:
Create and maintain reference sites that continue to use IsoMetrix or expand their use of IsoMetrix over time.
Primary responsibilities:
For your allocated live client accounts:
  • Provide change requests and quotes for additional software and services.
  • Build and maintain strong, long-lasting customer relationships.
  • Provide software advice and guidance.
  • Assist the Customer Success (Support) desk with escalated calls.
  • Interact with, and escalate to, the relevant strategic account manager when needed.

Requirements

Minimum qualification and experience:
  • Matric
  • 5 years' experience as an IsoMetrix or other GRC tool Support Consultant or similar role or
  • 5 years' experience with the IsoMetrix product or
  • 5 years' experience in one or more of the domains that IsoMetrix supports e.g. HSE, ERM or
Sustainability management
The following would be an advantage:
  • Experience as a Business Analyst
  • Experience as a Support Consultant / Customer Success Consultant
  • Can speak Spanish
Must have a valid passport and be able to travel from time to time.
Personal attributes:
  • Must have strong communication and time management skills.
  • Energetic, self-driven person
  • Positive attitude, team player and hard worker.
  • Someone who can stay calm under pressure and has an ability to multitask
  • Passion for software systems and a quick learner
  • Good documentation skills

Application Deadline

May 29, 2020