Chief Change and Innovation Officer

  • PwC
  • Kampala, Uganda
  • May 24, 2020
Permanent Human Resources

Job Description

The Company

Our client dfcu Bank Limited would like to recruit a Chief Change and Innovation Officer. Reporting to the Chief Executive Officer, the Chief Change & Innovation Officer will lead the transformation agenda of dfcu bank towards a modern digitized bank with leadership in operational excellence and customer service.

Roles & Responsibilities

  • Drive the transformation agenda of the bank to reach its strategic aspirations;
  • Drive and promote a customer service-oriented culture across all bank operations to pro-actively implement behavioral change initiatives;
  • Drive a culture of client focus, with products and operational excellence above market or at least at par with market;
  • Create and execute the digital strategy (in line with strategic aspiration becoming a Bank 4.0)
  • Create a process optimization program with use of modern techniques such as LEAN (creating more customer value without increasing resources);
  • Continuously review processes, driven by Lean and Agile ways of working to ensure that all bank processes are optimized, while initiating changes to enhance innovation and commercial drive;
  • Work closely with the CEO and all EXCO members to drive the strategic transition, innovations and changes in all facets of the bank;
  • Be the center of expertise for innovation, development and implementation activities in all domains of the bank (client facing, Digital Strategy, Operations, Regulatory Implementations);
  • Coordinate and control all projects related to selection, acquisition, development and installation of major information and operations systems for the bank;
  • Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluate systems to measure their success;
  • Lead the project management and implementation of major change initiatives by coordinating the responsible departments to ensure smooth implementation;
  • Take responsibility for the innovation/transformation budget (CapEx & OpEx) and IT CapEx budget aspects related to all new IT and product development (“the How”).


    • A Master's Degree in Computer Science, Information Technology, Business Computing, Commerce, Accounting or Business Statistics or another related field, an MBA would be an added advantage;
  • Professional experience in banking i.e. ACIB and Project Management, Prince II would be added advantage;
  • At least 15 years' work experience, five of which should be in a senior Technology or Operations position in a large financial services institution;
  • Demonstrated experience in driving innovation and change agendas in Financial Services (able to demonstrate blue-sky thinking);
  • Demonstrated ability to link and apply complex technologies to business strategies & a high proficiency in Information and Communication Technology;
  • Strong skills in business process analysis as well understanding of banking operations and FinTech trends;
  • Strong skills in project management and project execution;
  • Familiarity with the financial services industry in East Africa or emerging markets; and
• Strong understanding and experience in mobile banking services.

Additional Information

Interested persons who meet the above criteria should submit their CV and a cover letter highlighting how their experience is relevant to the Duties and Responsibilities described above to by not later than Friday 25 May 2020. The CV must include 3 referees including their e-mail address and telephone number.

Application Deadline

May 25, 2020