An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As an Assistant Food and Beverage Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee operations of Food and Beverage outlets Maintain exceptional levels of customer service Recruit, manage, train, and develop the team Assist with annual and mid-year appraisals with team members under your responsibility Manage guest queries in a timely and efficient manner Work within budgeted guidelines Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Deputise for the Food and Beverage manager in their absence Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships What are we looking for? An Assistant Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous Food and Beverage Management or Supervisory experience Knowledge of Financial Systems Flexibility to respond to a range of work situations Committed to delivering high levels of customer service Positive attitude Good communication skills Flexibility to respond to a range of different work situations Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Willingness to develop team members and self Degree in Relevant Area What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Dec 06, 2019
Full Time
An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As an Assistant Food and Beverage Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee operations of Food and Beverage outlets Maintain exceptional levels of customer service Recruit, manage, train, and develop the team Assist with annual and mid-year appraisals with team members under your responsibility Manage guest queries in a timely and efficient manner Work within budgeted guidelines Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Deputise for the Food and Beverage manager in their absence Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships What are we looking for? An Assistant Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous Food and Beverage Management or Supervisory experience Knowledge of Financial Systems Flexibility to respond to a range of work situations Committed to delivering high levels of customer service Positive attitude Good communication skills Flexibility to respond to a range of different work situations Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Willingness to develop team members and self Degree in Relevant Area What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Position:TerritoryManager Location: Rwanda Terms: 6months contract Main Job Purpose Lead field sales representatives to deliver the sales objectives in the specified territory. He / She willdirectly responsible for both general trade and local modern trade channels. He/ She will also be responsible for End to end sales process in the territory. Job Summary Ensure ambitious target setting & monitorclosely for performance Coach the Field Sales force for Performance inrelation to the targets set and build a winning spirit within his/her team Lead the Field Sales Force by showing the example Ensure streamlined implementation of the customerstrategy at POS in order to further build market share Prepare and lead the Sales Team Meetings with focuson results vs. targets set. Together with the sales team, identify &implement actions for closing possible results gaps in the concerned POS whenthey occur. Define guidelines for coverage planning Follow up of field budgets versus incremental salesper rep Build excellent relationships with theregional/local responsible manager of the concerned Customers Gather and provide competitive information toheadquarters on a regular and continuous basis Ensure adequate management of sales resources duringillness/vacation Evaluate sales reps on personal performance andcontribution based on facts and observable data Key Requirements 2 to 3 years relevant field sales force experience Twoyears Brand Building experience is an advantage. Key Distributor management isessential Twoyears of Trade Category Management is an advantage
Dec 06, 2019
Full Time
Position:TerritoryManager Location: Rwanda Terms: 6months contract Main Job Purpose Lead field sales representatives to deliver the sales objectives in the specified territory. He / She willdirectly responsible for both general trade and local modern trade channels. He/ She will also be responsible for End to end sales process in the territory. Job Summary Ensure ambitious target setting & monitorclosely for performance Coach the Field Sales force for Performance inrelation to the targets set and build a winning spirit within his/her team Lead the Field Sales Force by showing the example Ensure streamlined implementation of the customerstrategy at POS in order to further build market share Prepare and lead the Sales Team Meetings with focuson results vs. targets set. Together with the sales team, identify &implement actions for closing possible results gaps in the concerned POS whenthey occur. Define guidelines for coverage planning Follow up of field budgets versus incremental salesper rep Build excellent relationships with theregional/local responsible manager of the concerned Customers Gather and provide competitive information toheadquarters on a regular and continuous basis Ensure adequate management of sales resources duringillness/vacation Evaluate sales reps on personal performance andcontribution based on facts and observable data Key Requirements 2 to 3 years relevant field sales force experience Twoyears Brand Building experience is an advantage. Key Distributor management isessential Twoyears of Trade Category Management is an advantage
Africa Personnel Services (Pty) Ltd
Windhoek, Khomas, Namibia
Introduction We're looking for people dedicated to getting the job done and delivering not merely what our customers want, but doing it in ways that bring the Difference to life. The position is to maximize selling opportunities for Foods and managing all food costs, providing an exceptional customer experience, driving operational excellence and leading a motivated store foods team to ensure profitability. Specification Provide input into the Stores operating plan Ensure Foods sales growth in line with agreed budgets Lead and manage Foods team to deliver against the operating plan Maximise selling opportunities within the parameters of the Foods selling plan Influence catalog and volumes within a particular cluster Review and update customer profiles and communicate updates to the Head Office Manage Foods stock inventory systems Ensure shopkeeping disciplines are in place according to checklists Manage timeous replenishment of merchandise Ensure effective implementation of projects/initiatives Ensure risk is managed within Foods by completing risk audit documentation Manage store performance against the Foods scorecard, budgets, and business plans by effectively managing indicators and timeously reporting on them Minimise waste and control stock to prevent shrinkage Manage 3rd party businesses through service level agreements Ensure all Foods operational standards and controls are adhered to Manage Employee Relations processes in line with company policies and labour legislation Conduct performance and development discussions with team Participate in general store operational duties e.g. locking and opening of the store Requirements Commercial qualification e.g. Retail Business Management Diploma 5 years of relevant experience in the Customer service/Foods/Retail industry as a departmental manager Disciplinary procedures/numeracy and literacy Be available and flexible to work different shifts and across the store
Dec 06, 2019
Permanent
Introduction We're looking for people dedicated to getting the job done and delivering not merely what our customers want, but doing it in ways that bring the Difference to life. The position is to maximize selling opportunities for Foods and managing all food costs, providing an exceptional customer experience, driving operational excellence and leading a motivated store foods team to ensure profitability. Specification Provide input into the Stores operating plan Ensure Foods sales growth in line with agreed budgets Lead and manage Foods team to deliver against the operating plan Maximise selling opportunities within the parameters of the Foods selling plan Influence catalog and volumes within a particular cluster Review and update customer profiles and communicate updates to the Head Office Manage Foods stock inventory systems Ensure shopkeeping disciplines are in place according to checklists Manage timeous replenishment of merchandise Ensure effective implementation of projects/initiatives Ensure risk is managed within Foods by completing risk audit documentation Manage store performance against the Foods scorecard, budgets, and business plans by effectively managing indicators and timeously reporting on them Minimise waste and control stock to prevent shrinkage Manage 3rd party businesses through service level agreements Ensure all Foods operational standards and controls are adhered to Manage Employee Relations processes in line with company policies and labour legislation Conduct performance and development discussions with team Participate in general store operational duties e.g. locking and opening of the store Requirements Commercial qualification e.g. Retail Business Management Diploma 5 years of relevant experience in the Customer service/Foods/Retail industry as a departmental manager Disciplinary procedures/numeracy and literacy Be available and flexible to work different shifts and across the store
SynergERP (Pty) Ltd
Gauteng Area, Gauteng, South Africa
Introduction Established in 1993, Synergy, which is a Sage Platinum Partner, has been implementing the Sage ERP range of enterprise resource planning software for more than two decades. Synerg300 is committed to delivering mid-market ERP solutions that work. We ensure customer satisfaction by offering the following services: Comprehensive needs analysis System design and configuration Implementation Software installation Training Custom development Support Specification The main duties of the Business Development Manager can be summarized as follows: 1.New Business Development 2.Client Retention 3.Business Development Planning 4.Management and Research Requirements Knowledge & Skills: Must be able to work independently Interpersonal Skills Client Service orientated Time Management Skills Reliable Excellent Communication Skills (both written & verbal) Strong administration and organisational skills Dynamic and Passionate Experience & Qualifications Experience in Business Development Management/ Sales
Dec 06, 2019
Permanent
Introduction Established in 1993, Synergy, which is a Sage Platinum Partner, has been implementing the Sage ERP range of enterprise resource planning software for more than two decades. Synerg300 is committed to delivering mid-market ERP solutions that work. We ensure customer satisfaction by offering the following services: Comprehensive needs analysis System design and configuration Implementation Software installation Training Custom development Support Specification The main duties of the Business Development Manager can be summarized as follows: 1.New Business Development 2.Client Retention 3.Business Development Planning 4.Management and Research Requirements Knowledge & Skills: Must be able to work independently Interpersonal Skills Client Service orientated Time Management Skills Reliable Excellent Communication Skills (both written & verbal) Strong administration and organisational skills Dynamic and Passionate Experience & Qualifications Experience in Business Development Management/ Sales
Introduction SynergERP is looking for a strong Business Development Manager that is results driven and a self-starter - you must be able to work independently. We're looking for someone dynamic and passionate about learning new software solutions that enable upper mid-market companies achieve financial and operational excellence. It is important that you have experience in working with C-Level Decision Makers and can identify and understand a customer's problem and how to position a solution. You need to be confident and love getting in front of clients to generate new sales for the organisation and achieve allocated targets and activity related metrics. Specification Customer research and profiling Understand the SynergERP and software value proposition Identify clients that would be a vertical and target market fit Be able to sell a solution and not a product Build and maintain a pipeline - generate a minimum of 10 new appointments per month or however many required to achieve the prescribed SQO Maintain CRM and additional reporting requirements Generate new sales Schedule appointments with C-suite Decision Makers Overcome obstacles in reaching the C-suite Cold calling and leveraging off different mediums, including but not limited to LinkedIn, networking, attending conferences and events, securing referrals Build and maintain a pipeline - generate a minimum of 4 SQO per month (Self-Generated) Maintain CRM and additional reporting requirements Task and process management Follow the prescribed SynergERP sales methodology Manage internal and external stakeholders Present and articulate the value proposition Get buy-in from the client to adopt the sales methodology Co-ordinate internal & external stakeholders for successful product demonstrations Negotiating and closing Promote and emphasize the business case for change and ROI Pre-empt and manage objections Understand the clients buying and decision-making process and manage both internal and external expectations Obtain & asses pricing for reasonability and accuracy Prepare professional & detailed tailored proposals Continuous relationship building Become a trusted advisor to clients Know when to leverage off internal stakeholders Educate the client throughout the process Provide content, resources and tools required for the client to make an informed decision Maintain a good relationship with SynergERP's business partners Requirements •Degree in Business Management, Marketing or a similar field Experience in dealing with C-suite decision makers at large organisations Experience in solution selling Experience in presenting at all levels of a business Finance, ERP or software sales experience (preferred) At least 3 years' experience in upper mid-market sales Ability to work independently and self-motivated Meticulous, diligent and accountable •Client service orientated •Strong negotiation skills •Patient •Excellent communication skills (both written & verbal) •Strong administration and organisational skills •Passionate and proactive •Analytical skills •Sales skills •Organizational skills •Collaborative skills
Dec 06, 2019
Permanent
Introduction SynergERP is looking for a strong Business Development Manager that is results driven and a self-starter - you must be able to work independently. We're looking for someone dynamic and passionate about learning new software solutions that enable upper mid-market companies achieve financial and operational excellence. It is important that you have experience in working with C-Level Decision Makers and can identify and understand a customer's problem and how to position a solution. You need to be confident and love getting in front of clients to generate new sales for the organisation and achieve allocated targets and activity related metrics. Specification Customer research and profiling Understand the SynergERP and software value proposition Identify clients that would be a vertical and target market fit Be able to sell a solution and not a product Build and maintain a pipeline - generate a minimum of 10 new appointments per month or however many required to achieve the prescribed SQO Maintain CRM and additional reporting requirements Generate new sales Schedule appointments with C-suite Decision Makers Overcome obstacles in reaching the C-suite Cold calling and leveraging off different mediums, including but not limited to LinkedIn, networking, attending conferences and events, securing referrals Build and maintain a pipeline - generate a minimum of 4 SQO per month (Self-Generated) Maintain CRM and additional reporting requirements Task and process management Follow the prescribed SynergERP sales methodology Manage internal and external stakeholders Present and articulate the value proposition Get buy-in from the client to adopt the sales methodology Co-ordinate internal & external stakeholders for successful product demonstrations Negotiating and closing Promote and emphasize the business case for change and ROI Pre-empt and manage objections Understand the clients buying and decision-making process and manage both internal and external expectations Obtain & asses pricing for reasonability and accuracy Prepare professional & detailed tailored proposals Continuous relationship building Become a trusted advisor to clients Know when to leverage off internal stakeholders Educate the client throughout the process Provide content, resources and tools required for the client to make an informed decision Maintain a good relationship with SynergERP's business partners Requirements •Degree in Business Management, Marketing or a similar field Experience in dealing with C-suite decision makers at large organisations Experience in solution selling Experience in presenting at all levels of a business Finance, ERP or software sales experience (preferred) At least 3 years' experience in upper mid-market sales Ability to work independently and self-motivated Meticulous, diligent and accountable •Client service orientated •Strong negotiation skills •Patient •Excellent communication skills (both written & verbal) •Strong administration and organisational skills •Passionate and proactive •Analytical skills •Sales skills •Organizational skills •Collaborative skills
Key Account Manager (Women's Fashion) - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main responsibilities : Building strong link with account managers of our top brands and vendors (Women's Fashion), having strong network among the fashion suppliers is a plus. Flawless understanding of the fashion market ecosystem. Will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right product at the right price. Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship). Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment. On-boarding 100% of your account’s products available. Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category(ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO. Requirements & Qualifications : Strong commercial skills (Fashion) Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong interpersonal skills: Convince people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 3 years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools Overall, we expect a true leader. We Offer : A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
Dec 06, 2019
Full Time
Key Account Manager (Women's Fashion) - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main responsibilities : Building strong link with account managers of our top brands and vendors (Women's Fashion), having strong network among the fashion suppliers is a plus. Flawless understanding of the fashion market ecosystem. Will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right product at the right price. Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship). Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment. On-boarding 100% of your account’s products available. Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category(ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO. Requirements & Qualifications : Strong commercial skills (Fashion) Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong interpersonal skills: Convince people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 3 years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools Overall, we expect a true leader. We Offer : A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth given the challenges that we propose you to take
Introduction Job Purpose: Through doing Quality Assurance on calls to provide advice and assist Call Centre Agents to improve the quality of service provided to the external and internal customers in order to minimize information security risk and mitigate reputational risk. To provide aftersales services (Salary Switching and Debit Order Switching) and manage Quality Assurance Agents. To do cross selling and client retention for business continuity in order to improve the profitability. Specification Key Responsibilities: Attend to Debit Order Switching requests Attend to Salary Switching requests Attend to Quality Assurance on calls, identify training needs, client needs and draw up training plans for agents to improve the way we engage with our clients. To collate and route client requests to the relevant department by compiling notes and capturing on the system to create audit trail of account activities via CRM. Ensure improved service delivery by escalating areas of concern outside Service Level Agreement (SLA). Review assigned requests by identifying pending information required to action the request. Outbound agents to call clients following a pre-determined script. Ensure client Debit Order requests are completed by educating them. Ensure Client Debit Order Switch process is followed as per the Nedbank policy. Design evaluation form aligned to the deliverables as per Nedbank's call agent assessment procedure by listening to the call/analyzing the correspondence. Ensure collation of information, including the call, is stored on the shared folder for record and audit purposes. Extract a sample of communication between agents and clients to select a random call/correspondence from the specific Systems. Ensure agent complies with policies and procedures by keeping abreast of the changes within the department. Raise the agent's performance gaps by making notes in the focus points section of the relevant Nedbank assessment template. Communicate the results of the assessment with the agent and Manager to give feedback. Ensure that clients are verified for security purposes by comparing the information on the system according to Nedbank best practice client confidentiality policy Adherence to schedules by providing real time incident reports Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. Ad hoc duties as required. Abilities Requirements: Quality Orientation Technical/Professional Knowledge Sustaining Customer Satisfaction High Impact Communication Building Trusting Relationships Requirements Educational & Experience Requirements: Grade 12 (25 points). C+ in English (Grade 12 or university) Excel Expert •Understanding of Bank products and knowledge of services of different departments •Certificate or Diploma in Quality Assurance •4 - 5 years' experience in Call Centre environment at a supervisory level. •Good knowledge of Flexcube System & Microsoft Products
Dec 05, 2019
Permanent
Introduction Job Purpose: Through doing Quality Assurance on calls to provide advice and assist Call Centre Agents to improve the quality of service provided to the external and internal customers in order to minimize information security risk and mitigate reputational risk. To provide aftersales services (Salary Switching and Debit Order Switching) and manage Quality Assurance Agents. To do cross selling and client retention for business continuity in order to improve the profitability. Specification Key Responsibilities: Attend to Debit Order Switching requests Attend to Salary Switching requests Attend to Quality Assurance on calls, identify training needs, client needs and draw up training plans for agents to improve the way we engage with our clients. To collate and route client requests to the relevant department by compiling notes and capturing on the system to create audit trail of account activities via CRM. Ensure improved service delivery by escalating areas of concern outside Service Level Agreement (SLA). Review assigned requests by identifying pending information required to action the request. Outbound agents to call clients following a pre-determined script. Ensure client Debit Order requests are completed by educating them. Ensure Client Debit Order Switch process is followed as per the Nedbank policy. Design evaluation form aligned to the deliverables as per Nedbank's call agent assessment procedure by listening to the call/analyzing the correspondence. Ensure collation of information, including the call, is stored on the shared folder for record and audit purposes. Extract a sample of communication between agents and clients to select a random call/correspondence from the specific Systems. Ensure agent complies with policies and procedures by keeping abreast of the changes within the department. Raise the agent's performance gaps by making notes in the focus points section of the relevant Nedbank assessment template. Communicate the results of the assessment with the agent and Manager to give feedback. Ensure that clients are verified for security purposes by comparing the information on the system according to Nedbank best practice client confidentiality policy Adherence to schedules by providing real time incident reports Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. Ad hoc duties as required. Abilities Requirements: Quality Orientation Technical/Professional Knowledge Sustaining Customer Satisfaction High Impact Communication Building Trusting Relationships Requirements Educational & Experience Requirements: Grade 12 (25 points). C+ in English (Grade 12 or university) Excel Expert •Understanding of Bank products and knowledge of services of different departments •Certificate or Diploma in Quality Assurance •4 - 5 years' experience in Call Centre environment at a supervisory level. •Good knowledge of Flexcube System & Microsoft Products
Hilton
6th of October City, Giza Governorate, Egypt
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Dec 04, 2019
Full Time
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Assupol Life
Empangeni, KwaZulu-Natal, South Africa
Introduction Purpose: To supervise branch administration and operations Specification Duties & Responsibilities: 1.Supervise all client liaison and sales support in the branch offices Supervise the service delivery to internal & external clients (TCF) Manage the client service of walk in and telephonic enquiries Handle and report complaints effectively (TCF) Manage compliance and effectiveness of client service levels (TCF) Monitor the quality of all client services administration towards sales (TCF) Adherence and control of client survey (TCF) Ensure correctness of documentation Maintain and monitor client service registers 2.Supervise new business policy administration Oversee and manage the efficiency & accuracy of data capturing for the group (TCF) Oversee compliance of quality assurance on all new business processes (TCF) Oversee Tick off procedures and policies (TCF) Maintain and monitor new business and returns registers Assist Office and Sales Managers to ensure that sales targets are achieved Ensure minimum data capturing targets are met 3.Supervise claims administration Review claims to ensure that personnel have processed it accurately, promptly, and made notes AIMS (TCF) Maintain that claims procedures are adhered to (TCF) Follow procedures on record keeping and storage of claims documentation (TCF) Maintain and monitor claims registers Monitor efficiencies on decentralization claims procedures 4.Assist Office Manager with budgetary control Assist with managing of branch office expenses within budgetary constraints Plan and develop methods and procedures to lower operational expenses Assist with the purchasing, inventory stocks and supplies 5.Information Reconciliation & Reporting on Branch Office Operations Compile and submit weekly client service administration activity reports Compile weekly report on new business - received, finalized, returned and outstanding's Reporting to manager on claims progress and activities Provide weekly stats to Sales on outstanding correspondence and returned new business Report on challenges and solutions to manager Assist and manage with the stationery, inventory & supplies records Maintain up to date Supervision records 6.Management of logistics Ensure branch offices adheres to the corporate identity (dress code, branding, etc) Ensure offices are well maintained Liaise with facilities department for any maintenance related issues •Assist Office manager in updating the offices asset registers and complying with the Facilities policies and requirements 7.Responsible for compliance and TCF •Adhere to company policies and procedures, code of conduct in accordance with FSCA and regulatory requirements •Coach staff on relevant legislation and industry principles •Assist with the staff accreditations compliance •Coach staff on relevant business rules, policies, procedure •Keep compliance records up to date 8.Comply with FAIS requirements •Supervise employee representative when rendering services under supervision •Submit supervision evidence to HR/ TD on a monthly basis •Mentor and train staff to ensure that they have a proper understanding of products and procedures •Observe interactions between employee and clients 9.Supervision of staff •Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement •Monitor and review staff performance monthly and bi-yearly(TCF) •Assist with the management of branch operations effectively and liaise with the relevant departments •Assist with the training, development and on-going coaching of staff •Comply with disciplinary and grievance procedures •General supervision of branches including branch visits to ensure that the branches' administration runs effectively and efficiently. 10.Supervision of the integration process •Compliance of cross integration of policies and procedures amongst branch office staff 11.General •Management of updating IT programs •Conduct regular meetings with staff at various branches & provide minutes thereof •Monitor business retention •Safe keeping of company property and records •Keeping the store room neat and tidy •Visiting designated branch offices regularly Requirements Formal Education • Matric • Relevant Qualification ( recognised by the FSCA) Technical/Legal Certification • Regulatory Examination Level 5: Representatives • Regulatory Examination Level 1: Key Individuals (Advantage) • Class of Business (Long Term Insurance and Investments, Pension Fund Benefits) Experience •3 years' experience in the Insurance Industry •1 years' experience in Supervisory Role •Experience in categories A, B1, B2, B2A, B1A, C and retail pension benefit • CPD Skills •Computer skills (Advanced MS office) •Excellent Communication skills •Leadership •Problem solving •Interpersonal skills •Analytical skills •Literacy
Dec 04, 2019
Permanent
Introduction Purpose: To supervise branch administration and operations Specification Duties & Responsibilities: 1.Supervise all client liaison and sales support in the branch offices Supervise the service delivery to internal & external clients (TCF) Manage the client service of walk in and telephonic enquiries Handle and report complaints effectively (TCF) Manage compliance and effectiveness of client service levels (TCF) Monitor the quality of all client services administration towards sales (TCF) Adherence and control of client survey (TCF) Ensure correctness of documentation Maintain and monitor client service registers 2.Supervise new business policy administration Oversee and manage the efficiency & accuracy of data capturing for the group (TCF) Oversee compliance of quality assurance on all new business processes (TCF) Oversee Tick off procedures and policies (TCF) Maintain and monitor new business and returns registers Assist Office and Sales Managers to ensure that sales targets are achieved Ensure minimum data capturing targets are met 3.Supervise claims administration Review claims to ensure that personnel have processed it accurately, promptly, and made notes AIMS (TCF) Maintain that claims procedures are adhered to (TCF) Follow procedures on record keeping and storage of claims documentation (TCF) Maintain and monitor claims registers Monitor efficiencies on decentralization claims procedures 4.Assist Office Manager with budgetary control Assist with managing of branch office expenses within budgetary constraints Plan and develop methods and procedures to lower operational expenses Assist with the purchasing, inventory stocks and supplies 5.Information Reconciliation & Reporting on Branch Office Operations Compile and submit weekly client service administration activity reports Compile weekly report on new business - received, finalized, returned and outstanding's Reporting to manager on claims progress and activities Provide weekly stats to Sales on outstanding correspondence and returned new business Report on challenges and solutions to manager Assist and manage with the stationery, inventory & supplies records Maintain up to date Supervision records 6.Management of logistics Ensure branch offices adheres to the corporate identity (dress code, branding, etc) Ensure offices are well maintained Liaise with facilities department for any maintenance related issues •Assist Office manager in updating the offices asset registers and complying with the Facilities policies and requirements 7.Responsible for compliance and TCF •Adhere to company policies and procedures, code of conduct in accordance with FSCA and regulatory requirements •Coach staff on relevant legislation and industry principles •Assist with the staff accreditations compliance •Coach staff on relevant business rules, policies, procedure •Keep compliance records up to date 8.Comply with FAIS requirements •Supervise employee representative when rendering services under supervision •Submit supervision evidence to HR/ TD on a monthly basis •Mentor and train staff to ensure that they have a proper understanding of products and procedures •Observe interactions between employee and clients 9.Supervision of staff •Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement •Monitor and review staff performance monthly and bi-yearly(TCF) •Assist with the management of branch operations effectively and liaise with the relevant departments •Assist with the training, development and on-going coaching of staff •Comply with disciplinary and grievance procedures •General supervision of branches including branch visits to ensure that the branches' administration runs effectively and efficiently. 10.Supervision of the integration process •Compliance of cross integration of policies and procedures amongst branch office staff 11.General •Management of updating IT programs •Conduct regular meetings with staff at various branches & provide minutes thereof •Monitor business retention •Safe keeping of company property and records •Keeping the store room neat and tidy •Visiting designated branch offices regularly Requirements Formal Education • Matric • Relevant Qualification ( recognised by the FSCA) Technical/Legal Certification • Regulatory Examination Level 5: Representatives • Regulatory Examination Level 1: Key Individuals (Advantage) • Class of Business (Long Term Insurance and Investments, Pension Fund Benefits) Experience •3 years' experience in the Insurance Industry •1 years' experience in Supervisory Role •Experience in categories A, B1, B2, B2A, B1A, C and retail pension benefit • CPD Skills •Computer skills (Advanced MS office) •Excellent Communication skills •Leadership •Problem solving •Interpersonal skills •Analytical skills •Literacy
Telesure Investment Holdings
Johannesburg, Gauteng, South Africa
Introduction The Outbound Sales Manager contributes to the organisational goals by managing and coaching Sales Consultants to achieve business goals Specification To oversee and manage the outbound teams and function in line with company goals, objectives, policies and procedures. To ensure accurate Management Information: Analysis on trends Day to day reporting Monthly reporting Build, maintain and manage effective relationships with all internal and external stakeholders. To ensure compliance with all necessary fit and proper requirements. To implement, drive and monitor group strategy and operational efficiency. Maximisation of customer retention. Responsible for all aspects of staff resourcing, succession planning, management and development, ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Requirements Level of Education: Matric / Grade 12/ SAQA Accredited Equivalent* Tertiary Qualification* SAQA Accredited Equivalent* (Please detail the qualification) (Depending on the role, must be detailed in all job profiles and job adverts ) Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) Disclaimer *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. #Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified. Experience: Essential: 2-3 years customer service and/or sales and/or retention's experience within a call centre environment. 1-2 years people management experience Desirable: 1 year work experience in a Long term Insurance environment
Dec 04, 2019
Permanent
Introduction The Outbound Sales Manager contributes to the organisational goals by managing and coaching Sales Consultants to achieve business goals Specification To oversee and manage the outbound teams and function in line with company goals, objectives, policies and procedures. To ensure accurate Management Information: Analysis on trends Day to day reporting Monthly reporting Build, maintain and manage effective relationships with all internal and external stakeholders. To ensure compliance with all necessary fit and proper requirements. To implement, drive and monitor group strategy and operational efficiency. Maximisation of customer retention. Responsible for all aspects of staff resourcing, succession planning, management and development, ensuring the right people are in place to support service delivery, achieving production and performance targets at all times. Requirements Level of Education: Matric / Grade 12/ SAQA Accredited Equivalent* Tertiary Qualification* SAQA Accredited Equivalent* (Please detail the qualification) (Depending on the role, must be detailed in all job profiles and job adverts ) Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) Disclaimer *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. #Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified. Experience: Essential: 2-3 years customer service and/or sales and/or retention's experience within a call centre environment. 1-2 years people management experience Desirable: 1 year work experience in a Long term Insurance environment
Bryte Insurance
Cape Town, Western Cape, South Africa
Introduction The role holder will be responsible to ensure the smooth running of the Region and that deadlines are met by providing efficient and effective administrative support and assistance to the Regional Manager, Assistant Underwriting Manager, Underwriters, Business Development Managers and Specialist Insurance Teams based in the Region. Hospitality, Engineering, Marine, Specialised Motor and Travel. Manage duties in line with the Company and Regional Objectives around: Profitable Growth Customer Centricity Operational Excellence People - IDP Financial discipline and Governance In addition, key activities including arranging Regional Functions, setting up boardroom for meetings/training. Providing IT assistance when required. Assisting Facilities with office related matters. Caretaking Sodexo and managing cleaning of offices. Specification Key Tasks & Accountabilities Answering switchboard and managing reception duties. Reports and presentations. Preparing & distributing monthly reports to region & Head office. Coordinate all events for the Region. Maintaining attendance registers (all staff). Order marketing materials and maintain spend against Expense Budget. Maintain broker contact list for the Region. Attend to office maintenance needs and order groceries and cleaning materials from Sodexo. Arrange flight and accommodation for the Region. Arrange Broker functions and meetings when required. Order stationary for the Region. Regional Quote Register, distribute quotes from the Regional Quote Mailbox to relevant persons. Keep Regional Quote register up to date and track turnaround times. Petty cash, manage and complete analysis for Finance. Complete requisitions for invoices and submit to Finance and follow up on payments. Banking. Arrange courier services for the Region including Specialist Insurance Teams. Managing incoming and outgoing mail. Relationships Internal: Sales Underwriting Business Service Centre Claims Marketing. Finance Facilities Information Technology People Management Legal and Compliance •Broker Management Department. External: •Brokers •Customers •Building Management and general office suppliers •UMA's and Niche product suppliers for the Company. •FIA •Local Insurance Institute Requirements Qualifications/Experience: •Grade 12 •Minimum of 2 year Secretarial and administrative experience. •Computer literate (Word, Excel and Powerpoint requirement) •Fluent in English (read, write & speak) •FAIS Compliant - 60 minimum credits will be an advantage. Knowledge: •Sound knowledge and understanding of the South African Insurance Market. •Sound knowledge of Statutory and legislative requirements. •Events management. Technical Skills: •Good relationship building skills •Excellent verbal and written skills •Strong People management skills •Strong Numeracy skills •Good communication skills •Strong analytical skills •Strong leadership skills •Sound interpersonal skills •Computer literacy ( sound Excel, Word and Powerpoint required) •Attention to detail Attributes: •Problem solving •Technical expertise •Analysis •Concern for Excellence •Customer Service Orientation •Delegation •Diversity Management •Engagement: Impact/presence/rapport •Teamwork
Dec 04, 2019
Permanent
Introduction The role holder will be responsible to ensure the smooth running of the Region and that deadlines are met by providing efficient and effective administrative support and assistance to the Regional Manager, Assistant Underwriting Manager, Underwriters, Business Development Managers and Specialist Insurance Teams based in the Region. Hospitality, Engineering, Marine, Specialised Motor and Travel. Manage duties in line with the Company and Regional Objectives around: Profitable Growth Customer Centricity Operational Excellence People - IDP Financial discipline and Governance In addition, key activities including arranging Regional Functions, setting up boardroom for meetings/training. Providing IT assistance when required. Assisting Facilities with office related matters. Caretaking Sodexo and managing cleaning of offices. Specification Key Tasks & Accountabilities Answering switchboard and managing reception duties. Reports and presentations. Preparing & distributing monthly reports to region & Head office. Coordinate all events for the Region. Maintaining attendance registers (all staff). Order marketing materials and maintain spend against Expense Budget. Maintain broker contact list for the Region. Attend to office maintenance needs and order groceries and cleaning materials from Sodexo. Arrange flight and accommodation for the Region. Arrange Broker functions and meetings when required. Order stationary for the Region. Regional Quote Register, distribute quotes from the Regional Quote Mailbox to relevant persons. Keep Regional Quote register up to date and track turnaround times. Petty cash, manage and complete analysis for Finance. Complete requisitions for invoices and submit to Finance and follow up on payments. Banking. Arrange courier services for the Region including Specialist Insurance Teams. Managing incoming and outgoing mail. Relationships Internal: Sales Underwriting Business Service Centre Claims Marketing. Finance Facilities Information Technology People Management Legal and Compliance •Broker Management Department. External: •Brokers •Customers •Building Management and general office suppliers •UMA's and Niche product suppliers for the Company. •FIA •Local Insurance Institute Requirements Qualifications/Experience: •Grade 12 •Minimum of 2 year Secretarial and administrative experience. •Computer literate (Word, Excel and Powerpoint requirement) •Fluent in English (read, write & speak) •FAIS Compliant - 60 minimum credits will be an advantage. Knowledge: •Sound knowledge and understanding of the South African Insurance Market. •Sound knowledge of Statutory and legislative requirements. •Events management. Technical Skills: •Good relationship building skills •Excellent verbal and written skills •Strong People management skills •Strong Numeracy skills •Good communication skills •Strong analytical skills •Strong leadership skills •Sound interpersonal skills •Computer literacy ( sound Excel, Word and Powerpoint required) •Attention to detail Attributes: •Problem solving •Technical expertise •Analysis •Concern for Excellence •Customer Service Orientation •Delegation •Diversity Management •Engagement: Impact/presence/rapport •Teamwork
Introduction The Agricultural Company is currently seeking an experienced Marketing Administrator who is willing to work hard and grow with the company. The Marketing Administrator will be responsible for taking on a variety of tasks that will allow for the successful completion of planned marketing/sales programs and activities. The successful candidate will also be responsible for undertaking the daily administrative tasks to ensure the functionality and coordination of the department's activities. Specification QUALIFICATIONS: Grade 12 Bachelor's Degree/Diploma in Marketing, Sales, Business Administration or a Related Field JOB REQUIREMENTS: Fully bilingual in English and Afrikaans Computer Literate Valid driver's license KNOWLEDGE AND EXPERIENCE: 2 years + experience in an office environment Knowledge of General Office Administration Knowledge of Agricultural Industry/Understanding of livestock markets Knowledge of marketing & sales concepts and applications Digital marketing (Website, Social Media, Content Generation) Lead generation SKILLS: Excellent communication skills (both written and verbal) Excellent interpersonal skills Excellent administrative skills Accuracy skills Good marketing skills Good networking skills Excellent customer service skills Creativity Teamwork Good organisational skills COMPETENCIES: Time Management Flexible Teamwork Energetic Responsible Committed Ethics Trustworthy Initiating action Result orientated Accurate KEY RESPONSIBLITIES •Assist with organising of promotional events and traditional or digital campaigns and attend to them in order to facilitate their success •Compose and post online content on the company's website and social media accounts •Assist with writing and creating marketing literature (brochures, press releases, digital, etc.) to augment the company's presence in the market •Handling travel arrangements for the marketing department, scheduling meetings, training and organising data and gathering information. •Do market research and employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) •Facilitate inter-departmental communication and attend weekly production meetings representing the marketing & sales department •Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities •Support the marketing manager, sales representatives, production manager (tags), and key account manager in organising various projects/events. •Attend to client walk-in's, the public and to the switchboard •Responsible for attending to customer calls received and emailing enquiries regarding RFID-Expert products and services •Lead generation and connecting potential customers to the relevant sales agent •Manage the CRM System •Monitor and update social media pages and the website with relevant up to date content •Manage the Marketing calendar and organise the attendance of trade shows including display, stall design, branding, and layout. •Responsible for finalising potential transactions by assisting consultants with quotations and follow ups •Reporting: Marketing (budget and spend), Sales (actual vs budget) and Sales Rep (Sales, cost & regional analysis). •Assist with, prepare and deliver promotional presentations
Dec 04, 2019
Permanent
Introduction The Agricultural Company is currently seeking an experienced Marketing Administrator who is willing to work hard and grow with the company. The Marketing Administrator will be responsible for taking on a variety of tasks that will allow for the successful completion of planned marketing/sales programs and activities. The successful candidate will also be responsible for undertaking the daily administrative tasks to ensure the functionality and coordination of the department's activities. Specification QUALIFICATIONS: Grade 12 Bachelor's Degree/Diploma in Marketing, Sales, Business Administration or a Related Field JOB REQUIREMENTS: Fully bilingual in English and Afrikaans Computer Literate Valid driver's license KNOWLEDGE AND EXPERIENCE: 2 years + experience in an office environment Knowledge of General Office Administration Knowledge of Agricultural Industry/Understanding of livestock markets Knowledge of marketing & sales concepts and applications Digital marketing (Website, Social Media, Content Generation) Lead generation SKILLS: Excellent communication skills (both written and verbal) Excellent interpersonal skills Excellent administrative skills Accuracy skills Good marketing skills Good networking skills Excellent customer service skills Creativity Teamwork Good organisational skills COMPETENCIES: Time Management Flexible Teamwork Energetic Responsible Committed Ethics Trustworthy Initiating action Result orientated Accurate KEY RESPONSIBLITIES •Assist with organising of promotional events and traditional or digital campaigns and attend to them in order to facilitate their success •Compose and post online content on the company's website and social media accounts •Assist with writing and creating marketing literature (brochures, press releases, digital, etc.) to augment the company's presence in the market •Handling travel arrangements for the marketing department, scheduling meetings, training and organising data and gathering information. •Do market research and employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) •Facilitate inter-departmental communication and attend weekly production meetings representing the marketing & sales department •Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities •Support the marketing manager, sales representatives, production manager (tags), and key account manager in organising various projects/events. •Attend to client walk-in's, the public and to the switchboard •Responsible for attending to customer calls received and emailing enquiries regarding RFID-Expert products and services •Lead generation and connecting potential customers to the relevant sales agent •Manage the CRM System •Monitor and update social media pages and the website with relevant up to date content •Manage the Marketing calendar and organise the attendance of trade shows including display, stall design, branding, and layout. •Responsible for finalising potential transactions by assisting consultants with quotations and follow ups •Reporting: Marketing (budget and spend), Sales (actual vs budget) and Sales Rep (Sales, cost & regional analysis). •Assist with, prepare and deliver promotional presentations
Maersk Gabon is looking for a self-confident and result-driven Field Sales Representative to be based in our Libreville office and reporting to the Country Manager. He/She will manage and develop business relationships and performance, including growth of the share of wallet for assigned accounts portfolio. Overall the Field Sales Representative will be responsible for the achievement of agreed targets for each account (Volume and Gross profit). We offer This is an exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. Key responsibilities Promote our services offers through a consistent value proposition; Handle customer quotation requests in a timely manner and follow up to secure the business; Develop additional business from existing customers and develop new business; Maintain a healthy opportunities' pipeline on both Ocean and Logistics & Services to ensure we are well poised to meet our targets; Upsell Value added services on a per product basis depending on customer need; Generate and identify potential new business and communicate sales lead/market rates information to Revenue Management Team where relevant; Communicate significant trends, rate changes and policies to assigned accounts; Proactively identify potential problems in the customer Supply Chain and seek solutions for them by leveraging our products; Ensure customer relationship management tools are updated on time and are of excellent quality; Assist the Finance team follow-up on overdue payments. We are looking for • Minimum 2 years of commercial experience (Customer experience or sales); Fluent in English and French; Experience in logistics or supply chain management will be an added advantage; Proficiency in MS Office (Outlook, Excel, Word and PowerPoint); Driven and results-oriented; Excellent organization skills and priority setting; • Team player and collaborative.
Dec 04, 2019
Full Time
Maersk Gabon is looking for a self-confident and result-driven Field Sales Representative to be based in our Libreville office and reporting to the Country Manager. He/She will manage and develop business relationships and performance, including growth of the share of wallet for assigned accounts portfolio. Overall the Field Sales Representative will be responsible for the achievement of agreed targets for each account (Volume and Gross profit). We offer This is an exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded. Key responsibilities Promote our services offers through a consistent value proposition; Handle customer quotation requests in a timely manner and follow up to secure the business; Develop additional business from existing customers and develop new business; Maintain a healthy opportunities' pipeline on both Ocean and Logistics & Services to ensure we are well poised to meet our targets; Upsell Value added services on a per product basis depending on customer need; Generate and identify potential new business and communicate sales lead/market rates information to Revenue Management Team where relevant; Communicate significant trends, rate changes and policies to assigned accounts; Proactively identify potential problems in the customer Supply Chain and seek solutions for them by leveraging our products; Ensure customer relationship management tools are updated on time and are of excellent quality; Assist the Finance team follow-up on overdue payments. We are looking for • Minimum 2 years of commercial experience (Customer experience or sales); Fluent in English and French; Experience in logistics or supply chain management will be an added advantage; Proficiency in MS Office (Outlook, Excel, Word and PowerPoint); Driven and results-oriented; Excellent organization skills and priority setting; • Team player and collaborative.
Hilton
6th of October City, Giza Governorate, Egypt
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. What will I be doing? As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Maximise occupancy levels by reviewing and revising revenue strategies Work with the Sales and Events Teams to maximise corporate and group rates Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Assist in the recruiting, managing, training and developing of the Team Participate in the organisation of hotel promotional activities What are we looking for? A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience with reservations in the hotel/leisure sector Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisation and planning skills Accountable and resilient Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Previous experience in the same or similar role Relevant degree, in a business discipline, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Dec 03, 2019
Full Time
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. What will I be doing? As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Maximise occupancy levels by reviewing and revising revenue strategies Work with the Sales and Events Teams to maximise corporate and group rates Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Assist in the recruiting, managing, training and developing of the Team Participate in the organisation of hotel promotional activities What are we looking for? A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience with reservations in the hotel/leisure sector Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Excellent organisation and planning skills Accountable and resilient Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Previous experience in the same or similar role Relevant degree, in a business discipline, from an academic institution What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
About Unilever Food Solutions Unilever Food Solutions is now looking for a business-driven Brand Manager with a passion for foods driving the growth for leading high sustainability brands. Food Solutions is the dedicated foodservice company of Unilever and the global market leader. We run our business in 74 countries employing 4700 people of which 500 chefs. Food Solutions work to inspire chefs to satisfy their guests’ everyday with professional ingredients and services. Food Solutions develop products under world famous brands Knorr, Hellmann’s and Lipton. Our customer base includes hotels, restaurants, canteens, street carts, schools and hospitals. We form strong alliances with distributors. It’s our Vision to be the leading global provider of culinary and commercial inspiration to chefs and operators. Our AMBITION is to double the growth rate of our business in a sustainable way. Main Job Purpose: Main purpose of the role is to lead Foods portfolio and category strategy for Egypt and Middle East. Key Accountabilities: Cluster insights, foresights, category and operator understanding. Develop category strategy & own brand stewardship Category innovation roadmaps and sustainability roadmap Deliver OTIF cluster innovation and (big) activation projects from BOSSCARD to Market Ready. Adapt and adopt global projects for the cluster MCOs. Design and craft exceptional product and packaging experiences, including artwork and claims development. Deliver campaign ideas with agency partners based on the global BCI. Create BE Toolkits for cluster innovation and big activation projects. Adapt global BE Toolkits for the cluster MCOs. Product: Track quality of top sellers versus brand performance standards and quality benchmarks and identify any issues and/or opportunities. Packaging: Implement the global packaging guidelines and country regulatory requirements on the AWs. Price: Agree strategic pricing with cluster MCOs based on global strategic pricing guidelines. Promotion : Develop with the operator marketing team sharp and resonating innovation/renovation campaigns including digital activations Lead Post Launch Evaluation. Manage country portfolio assigned. Spend/Track cluster budget. Key Requirements: Bachelor's degree in Business/Marketing/Management 4 -7 years’ experience in FMCG is an asset Proven Project management skills Interpersonal skills Relationship management skills Analytical skills Sales experience is a preferable asset Should Lead at least 1 innovation project
Dec 03, 2019
Full Time
About Unilever Food Solutions Unilever Food Solutions is now looking for a business-driven Brand Manager with a passion for foods driving the growth for leading high sustainability brands. Food Solutions is the dedicated foodservice company of Unilever and the global market leader. We run our business in 74 countries employing 4700 people of which 500 chefs. Food Solutions work to inspire chefs to satisfy their guests’ everyday with professional ingredients and services. Food Solutions develop products under world famous brands Knorr, Hellmann’s and Lipton. Our customer base includes hotels, restaurants, canteens, street carts, schools and hospitals. We form strong alliances with distributors. It’s our Vision to be the leading global provider of culinary and commercial inspiration to chefs and operators. Our AMBITION is to double the growth rate of our business in a sustainable way. Main Job Purpose: Main purpose of the role is to lead Foods portfolio and category strategy for Egypt and Middle East. Key Accountabilities: Cluster insights, foresights, category and operator understanding. Develop category strategy & own brand stewardship Category innovation roadmaps and sustainability roadmap Deliver OTIF cluster innovation and (big) activation projects from BOSSCARD to Market Ready. Adapt and adopt global projects for the cluster MCOs. Design and craft exceptional product and packaging experiences, including artwork and claims development. Deliver campaign ideas with agency partners based on the global BCI. Create BE Toolkits for cluster innovation and big activation projects. Adapt global BE Toolkits for the cluster MCOs. Product: Track quality of top sellers versus brand performance standards and quality benchmarks and identify any issues and/or opportunities. Packaging: Implement the global packaging guidelines and country regulatory requirements on the AWs. Price: Agree strategic pricing with cluster MCOs based on global strategic pricing guidelines. Promotion : Develop with the operator marketing team sharp and resonating innovation/renovation campaigns including digital activations Lead Post Launch Evaluation. Manage country portfolio assigned. Spend/Track cluster budget. Key Requirements: Bachelor's degree in Business/Marketing/Management 4 -7 years’ experience in FMCG is an asset Proven Project management skills Interpersonal skills Relationship management skills Analytical skills Sales experience is a preferable asset Should Lead at least 1 innovation project
Beekman Group
Port Shepstone, KwaZulu-Natal, South Africa
Introduction South Africa's leading corporate player in the development and management of property and the leisure sector currently has the above opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups. Specification Key Performance Areas: Responsible for identifying and maximizing all potential channel revenue opportunities for the group's resorts. Formulating long and short-term channel development strategies and for overseeing their successful execution to achieve growth in market share. Requirements Responsibilities include: Leads Channel and Revenue Optimisation strategy Establishes working relationships with all OTA Sales Managers/Reps Creating packages and promotions in line with company strategies Monitor, measure, and analyse OTA campaign performance metrics Collaboration with marketing and web developers to ensure the resorts websites are optimized Stays current on emerging channel technologies, providers, and trends to maximize revenue Position Requirements: 5 Years relevant working and management experience Strong numerical and Excel skills essential Excellent attention to detail Excellent verbal and written communication skills in English Ability to multitask and work under pressure Revenue Management Qualification or experience essential Person Requirements: Analytical Dynamic Meticulous Performance driven Self Starter Excellent interpersonal skills Excellent communication skills
Dec 03, 2019
Permanent
Introduction South Africa's leading corporate player in the development and management of property and the leisure sector currently has the above opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups. Specification Key Performance Areas: Responsible for identifying and maximizing all potential channel revenue opportunities for the group's resorts. Formulating long and short-term channel development strategies and for overseeing their successful execution to achieve growth in market share. Requirements Responsibilities include: Leads Channel and Revenue Optimisation strategy Establishes working relationships with all OTA Sales Managers/Reps Creating packages and promotions in line with company strategies Monitor, measure, and analyse OTA campaign performance metrics Collaboration with marketing and web developers to ensure the resorts websites are optimized Stays current on emerging channel technologies, providers, and trends to maximize revenue Position Requirements: 5 Years relevant working and management experience Strong numerical and Excel skills essential Excellent attention to detail Excellent verbal and written communication skills in English Ability to multitask and work under pressure Revenue Management Qualification or experience essential Person Requirements: Analytical Dynamic Meticulous Performance driven Self Starter Excellent interpersonal skills Excellent communication skills
Beekman Group
Port Shepstone, KwaZulu-Natal, South Africa
Introduction South Africa's leading corporate player in the development and management of property and the leisure sector currently has the above opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups. Specification Key Performance Areas: Responsible for the data mining, analysis, recommendation and execution of online marketing strategies to maximise occupancy for our rental resorts. Use a mix of innovative, creative and tech-savvy approaches to identify trends before they peak, and use those insights to inform marketing, promotional and channel development strategies. Ultimately to recommend and drive the most optimal channel distribution strategies and campaigns for the various resorts in the Group. Requirements Responsibilities include: Take the lead across multiple digital marketing channels such as SEO, SEM, paid social, display, and OTAs (Online Travel Agencies) Stay current on existing and emerging digital and OTA channel technologies, providers and trends Establish working relationships with all OTA and other distribution companies' Sales Managers/Reps Combine multiple marketing channels and platforms into strategically aligned actionable plans Work with various internal and external stakeholders to drive campaigns across various platforms and channels Optimise campaigns using appropriate packages and promotions that maximise occupancy Collaborate with marketing and web developers to ensure the resorts websites are optimized Monitor, measure, and analyse digital campaign performance metrics Position Requirements: 5 Years relevant working and management experience Strong numerical and Excel skills essential Excellent attention to detail Excellent verbal and written communication skills in English Ability to multitask and work under pressure Revenue Management Qualification or experience essential Person Requirements: Analytical Dynamic Meticulous Performance driven Self Starter Excellent interpersonal skills ● Excellent communication skills
Dec 03, 2019
Permanent
Introduction South Africa's leading corporate player in the development and management of property and the leisure sector currently has the above opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups. Specification Key Performance Areas: Responsible for the data mining, analysis, recommendation and execution of online marketing strategies to maximise occupancy for our rental resorts. Use a mix of innovative, creative and tech-savvy approaches to identify trends before they peak, and use those insights to inform marketing, promotional and channel development strategies. Ultimately to recommend and drive the most optimal channel distribution strategies and campaigns for the various resorts in the Group. Requirements Responsibilities include: Take the lead across multiple digital marketing channels such as SEO, SEM, paid social, display, and OTAs (Online Travel Agencies) Stay current on existing and emerging digital and OTA channel technologies, providers and trends Establish working relationships with all OTA and other distribution companies' Sales Managers/Reps Combine multiple marketing channels and platforms into strategically aligned actionable plans Work with various internal and external stakeholders to drive campaigns across various platforms and channels Optimise campaigns using appropriate packages and promotions that maximise occupancy Collaborate with marketing and web developers to ensure the resorts websites are optimized Monitor, measure, and analyse digital campaign performance metrics Position Requirements: 5 Years relevant working and management experience Strong numerical and Excel skills essential Excellent attention to detail Excellent verbal and written communication skills in English Ability to multitask and work under pressure Revenue Management Qualification or experience essential Person Requirements: Analytical Dynamic Meticulous Performance driven Self Starter Excellent interpersonal skills ● Excellent communication skills
With continuous growth since our launch in 2011, Sealand is an established Intra European container carrier with a clear ambition to continue to pursue profitable growth. We are looking for our next General Manager for the Egypt cluster, a high impact role with an opportunity to lead a multi-country cluster with significant growth potential in both Ocean and Logistics and Services. We offer You will have a unique opportunity to work in a truly global business. You will have overall responsibility for a cluster, covering Egypt, Lebanon and Libya including leadership, profitability, operational efficiency, strategy execution and corporate governance. Key responsibilities Lead, develop and grow the local business through formulation and execution of the business strategy Accountability for driving business performance in all commercial and service activities Deliver the cluster scorecard, budget and business plans for the cluster Coach the functional leaders, from market intelligence to delivery and development of new business opportunities Liaise actively with Market Managers and Revenue Management at HQ to ensure competitive pricing is available for the local market conditions and deliver yield and utilisation targets Drive engagement in the organisation as a role model with a focus on cost and profitability Act as change agent, for organisational and process transformation. We are looking for Education at Masters level 10 -15 years of transportation/logistics industry experience Sales management experience Leadership experience In depth understanding of the transportation/logistics industry Energetic, forward thinking and creative individual with high ethical standards. Excellent communication skills, can relate to people at all levels on an organization Proven track record of customer management and ability to develop relationships Excellent conflict resolution, negotiation and problem solving skills, strong cultural awareness. Well organized and self-directed individual who is politically savvy and a team player. Results oriented with a solution focussed mindset Fluent English and Arabic language capabilities is a requirement. Willingness to travel within cluster frequently.
Dec 02, 2019
Full Time
With continuous growth since our launch in 2011, Sealand is an established Intra European container carrier with a clear ambition to continue to pursue profitable growth. We are looking for our next General Manager for the Egypt cluster, a high impact role with an opportunity to lead a multi-country cluster with significant growth potential in both Ocean and Logistics and Services. We offer You will have a unique opportunity to work in a truly global business. You will have overall responsibility for a cluster, covering Egypt, Lebanon and Libya including leadership, profitability, operational efficiency, strategy execution and corporate governance. Key responsibilities Lead, develop and grow the local business through formulation and execution of the business strategy Accountability for driving business performance in all commercial and service activities Deliver the cluster scorecard, budget and business plans for the cluster Coach the functional leaders, from market intelligence to delivery and development of new business opportunities Liaise actively with Market Managers and Revenue Management at HQ to ensure competitive pricing is available for the local market conditions and deliver yield and utilisation targets Drive engagement in the organisation as a role model with a focus on cost and profitability Act as change agent, for organisational and process transformation. We are looking for Education at Masters level 10 -15 years of transportation/logistics industry experience Sales management experience Leadership experience In depth understanding of the transportation/logistics industry Energetic, forward thinking and creative individual with high ethical standards. Excellent communication skills, can relate to people at all levels on an organization Proven track record of customer management and ability to develop relationships Excellent conflict resolution, negotiation and problem solving skills, strong cultural awareness. Well organized and self-directed individual who is politically savvy and a team player. Results oriented with a solution focussed mindset Fluent English and Arabic language capabilities is a requirement. Willingness to travel within cluster frequently.
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience preferably in a luxury hotel brand. High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Waldorf Astoria Hotels & Resorts
Dec 02, 2019
Full Time
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent A minimum of 3 years of Front Office supervisory experience preferably in a luxury hotel brand. High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Waldorf Astoria Hotels & Resorts
A Key Account Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Key Account Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Key Account Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Minimum 3years Key Account Management experience Computer literate Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
Dec 02, 2019
Full Time
A Key Account Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. What will I be doing? As Key Account Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Analysis local market trends and competitor activity to identify business leads Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients Develop and implement creative local marketing channels, including social media channels Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognising potential opportunities Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs Attend Sales events, as required Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Answer customer queries in a prompt and professional manner Manage staff performance in compliance with company policies and procedures Recruit, manage, train and develop the Sales team What are we looking for? A Key Account Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Minimum 3years Key Account Management experience Computer literate Knowledge of local market Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Brand: Hilton Hotels & Resorts
